Department Manager - Mall of America

About the Role

As a Department Manager, you’ll lead and support your team to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, driving success for you, your team, and H&M. You’ll ensure an excellent operational and visual experience for your store, customers, and colleagues while analyzing sales, identifying opportunities, and optimizing results for profitability.

Responsibilities

• Customer Sales & Profit
  • Oversee the total OMNI customer experience in your store, ensuring visual and commercial curation aligns with global guidelines.
  • Represent H&M positively during customer interactions.
  • Identify and act on your department’s strengths and commercial opportunities.
  • Establish, analyze, and meet sales and budget goals, creating actionable plans to optimize results.
  • Ensure high-quality customer service across the store, with your team actively promoting and selling products.
  • Encourage team adoption of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Manage your department cost-efficiently.
  • Maintain correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
  • Handle all administrative routines for people and operations accurately.
• Fashion & Trend Awareness
  • Stay up-to-date with fashion trends, styles, brands, competitors, and influencers.
  • Ensure your team provides product and fashion knowledge during customer interactions.
• Team & Development
  • Lead recruitment, onboarding, performance management, upskilling, and development of your in-store team.
  • Conduct performance evaluations and succession planning to support business and team needs.
  • Retain and share your knowledge and skills with your team.
  • Collaborate with the in-store Visual Merchandiser team on planning and execution.
  • Give and receive feedback to foster learning, development, and mutual support.
  • Manage team scheduling and planning.
  • Communicate regularly with store colleagues to inform, motivate, and inspire through daily and weekly meetings.
  • Ensure compliance with all store procedures, routines, and legal requirements.
  • Participate in relevant onboarding, training, and courses for your role and future development.
• Retail Operations / Visual & Commercial Execution
  • Maintain a clean and tidy sales floor and back-of-house areas, including stockrooms.
  • Ensure high fashion quality, visual, and commercial product presentation with proper garment care.
  • Maintain good stock levels and provide input on allocation to the Area team.
  • Oversee the full garment cycle—from delivery to presentation—and fitting room routines according to internal standards, using all provided tools and technology.
  • Uphold best practices for in-store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
  • Maintain a strong balance and upkeep of price signs throughout the store, following global and local strategies to ensure consistent price perception.
  • Update and maintain back-of-house (BOH) areas for all colleagues, including key information, health & safety, and tidiness.
  • Responsible for daily store opening and closing.

Qualifications

To be successful in this role, you’ll need to be a strong leader who enjoys taking responsibility for others. Key attributes include:

• Ambition and a drive to achieve results.
• Effective communication skills and the ability to support and develop a team.
• Analytical mindset with the ability to work with numbers and manage statistics.
• Customer-centric approach, motivated by performance and competition.

Benefits

• 25% staff discount on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Paid vacation, wellness, holiday, and parental leave.
• 401K with company match.
• Commuter benefits, Health and Dependent Care FSA.
• Additional voluntary benefits.
• Access to Colleague Resource Groups (CRGs) for networking and community-building.
• Global career development opportunities.

Pay

Expected base salary range is $26.60–$30.59 per hour.

Inclusion & Diversity

H&M is committed to fostering a culture of inclusion and belonging. We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability. Our teams consist of individuals with varied knowledge, experiences, and ideas, which positively impact how we address challenges and relate to colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process.