Department Manager, Leathergoods

About the Role

As a Department Manager for Leathergoods, you will take ownership of a department or floor's performance, leading and proactively coaching a team of client advisors to achieve individual, departmental, and store targets. You will support the Store Manager/Director in developing new and existing clients while building a passionate, highly motivated, and talented team to secure succession plans.

Responsibilities

• Team Management and Development
  • Lead the team to drive and deliver business goals, fostering a positive and cooperative work environment.
  • Define individual and team goals, regularly reviewing, managing, and coaching performance.
  • Provide qualitative feedback and "in-the-moment" coaching to maximize impact.
  • Identify, recruit, and develop talent in collaboration with the Store Manager/Director to secure succession plans.
  • Role model sales techniques and support the team in achieving KPIs.
  • Develop the team’s ability to build long-lasting client relationships using available resources and tools.
  • Communicate company messages passionately during briefings, training, and one-on-one meetings.
  • Support and guide new joiners to ensure a positive onboarding experience.
• Client Experience
  • Manage customer flow to ensure each client receives the correct level of service without being left unattended.
  • Cultivate a client-centric mindset to deliver the highest level of experience.
  • Develop the customer database by optimizing data capture and integrity.
• Product Focus
  • Drive sales for an assigned product category, analyzing performance and creating action plans for improvement.
  • Grow the team’s technical knowledge of the product category to enhance KPI performance (e.g., sales, cross-selling, UPT).
  • Share feedback with the regional team on product performance, customer insights, and market trends.
• Operations
  • Lead the store in the absence of senior management, including opening/closing and resolving client issues.
  • Maintain a thorough understanding of company policies, standards, and procedures, ensuring compliance.
  • Oversee inventory management and maintain accurate records.
  • Perform additional management duties as required.

Requirements

• Proven experience leading diverse teams in a similar environment.
• Strong communication and interpersonal skills, with a commitment to valuing and amplifying diversity.
• Demonstrable commercial acumen and ability to develop agile, creative solutions.
• Passion and knowledge of the managed product category (Leathergoods).
• A client-centric mindset with a drive to exceed expectations.
• A committed team player willing to work alongside the team to lead and influence.
• A deep interest in fashion, art, and culture.

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House has been under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on LOEWE’s core sensibilities: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

LOEWE is committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background, or abilities, including people with disabilities. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

Pay

The compensation for this position ranges from $100,000 to $115,000 salary, dependent on relevant skills and experience.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Short- and long-term disability coverage.
• Various paid time off programs, including holiday pay.
• Employee discount and perks.
• Retirement plan with employer contribution.
• Bonus structure.
• 401k with automatic employer contribution.