Jobs · Customer Service · New York

Department Coordinator, Leathergoods - House of Dior NY

Christian Dior Couture · New York, United States · 3 mo ago
On-siteCustomer Service$30–$35/hrFull-time

About the role

The Department Coordinator assists the Assistant Boutique Director in running the department, focusing on high-level client service and supporting various operational tasks.

Responsibilities

  • Establish and maintain comprehensive client records
  • Serve as a partner in facilitating communication between Management and client advisors
  • Manage all incoming and outgoing requests while ensuring compliance with consolidation regulations
  • Create reports to capture category clients
  • Affiliate with organizing and scheduling trunk shows, events, and client experiences in collaboration with Merchandising
  • Oversee loans, transfers, and cycle counts weekly, maintaining organization of stockrooms and inventory accuracy
  • Affiliate with managing incoming requests such as reservations, Client Go bags, and CSR-related tasks (ringing, wrapping, loans)
  • Affiliate with supporting launch preparation by creating look books with SKU, photos, and pricing
  • Pull reserves from shows with client deposits for Client Advisors Cross Functional Tasks
  • Take photos of new arrivals and share with the boutique team on the photo circle
  • Create Transfers for incoming requested pieces and occasionally for items going out
  • Maintain the reservation room
  • Maintain the salon's image while adhering to VM guidelines
  • Maintain 5S standards with stockroom
  • Execute messenger service for client deliveries if needed per department or transfers on rush pieces

Requirements

  • Strong Excel skills
  • Strong analytical skills
  • Strong interpersonal, communication, organization, and follow-through skills
  • Capacity to multitask and adapt to a very fast-paced environment
  • Flexible schedule including evenings, late nights, and weekends as needed

Profile Skills and Competencies

  • Ability to work independently and with little supervision at times
  • Excellent organizational skills
  • Ability to learn quickly when facing new problems
  • Ability to think outside the box when analyzing the business
  • Ability to multitask

Additional information

The selected candidate will be offered a salary within the range of $30 - $35 per hour, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to, employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more. Christian Dior Couture is part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

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