Department Manager Floral-Valdez

Key Responsibilities & Accountabilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Train, schedule, and supervise floral clerks to ensure optimum staffing patterns for the floral area.
• Writes schedule for Floral Department with Store Director approval.
• Follows Division guidelines for the implementation of the merchandising plan.
• Speak with customers to resolve problems with sales, dissatisfaction with service, or other problems that are related to the operation of the floral area.
• Design esthetically pleasing floral arrangements for display or to meet the needs of a particular customer.
• Manages inventory per company policies and practices to drive sales and profits.
• Perform daily inventory.
• Order necessary supplies to maintain adequate inventory.
• Prepare and input floral department orders into computer.
• Stocks and maintains displays in the floral department.
• Makes sure that all expired items are moved from the shelves daily.
• Operates helium tank to inflate balloons.
• Uses sprayers and containers to water all plants.
• Maintains cleanliness of floral area.
• Operates cash register.
• Makes sure to monitor inter-office mail and company web page daily for updated information.

Skills And Requirements

• Ability to follow company customer service procedures.
• Demonstrated prior customer Service Skills Or Related Experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Previous experience or training as a floral clerk or designer.
• Desired: Prior management experience.

Work Environment

• % Inside: 90%
• % Outside: 10%
• Temperature Extremes: Varies depending on store location.
• Chemicals: Seldom (mild detergents or glass cleaner).
• Uses equipment such as hand truck, six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, knives, calculator, flower cutter, balloon machine, computer, floral decorating supplies, cash register to perform tasks throughout workday.

Safety – Sensitive Position

• Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.