Department Manager - Coronado Mall

About the role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed.

Responsibilities

• Customer Sales & Profit
  Represent yourself and the H&M brand positively during customer interactions
  Establish & analyze sales and budget goals, creating plans to optimize results
  Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
  Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  Manage your department in a cost-efficient way
  Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
  Handle all admin routines for both people and operations in a correct way
• Fashion & Trend Awareness
  Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
  Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
• Team & Development
  Recruit, on-board, perform evaluations, and develop your team in-store
  Complete performance evaluations and succession planning to support business & team needs
  Share your knowledge and skills with your team
  Collaborate, plan, and team up with in-store Visual Merchandiser team
  Give and receive feedback with your colleagues to learn, develop & support each other
  Plan and schedule your team
  Communicate with store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
  Ensure all procedures, routines, and legal requirements in all areas of the store are followed
  Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
• Retail Operations/ Visual & Commercial Execution
  Secure a clean and tidy sales floor and back of house including stockroom areas
  Ensure high fashion quality, visual and commercial product presentation, with good garment care
  Secure good stock levels and provide input on allocation to Area team
  Secure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
  Update & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
  Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
  Secure any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
  Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store

Qualifications

To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Skills

Not specified

Benefits

Not specified

Pay

Expected base salary range is $20.90 - $24.04 hourly

Schedule

Not specified