Department Manager

About the Role

A Department Manager with The Restaurant Store supports the daily operations of a retail location, focusing on sales, marketing, staffing, inventory control, and customer relations under the direction of the Branch Manager.

Responsibilities

• Support the management of a ~30,000 sq. ft. warehouse/retail operation in a business-to-business sales environment and lead operations in the absence of the Branch Manager.
• Maintain a detailed understanding of the location’s daily functions and operational needs; manage customer sales issues and assist the Branch Manager with scheduling.
• Develop and train 15-25 team members to ensure consistent processes and procedures while role-modeling company values.
• Utilize DISC profiling to build a cohesive and high-performing team.
• Maintain accurate inventory control and ensure compliance with regulatory and quality standards.
• Support department managers with daily operations (inventory, merchandising, sales).
• Ensure company standards and procedures are followed, including managing escalated customer/employee complaints, incident reports, and legal actions.
• Support Membership and Gold Membership growth year over year within the local market.
• Promote the growth and utilization of TRS.com across the customer base.
• Manage the overall safety and maintenance needs of the building and equipment.

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires effective communication using speech, vision, and hearing.
• Requires regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50 lbs.

Experience

Minimum of 2 years of relevant experience in retail and/or supply chain management overseeing site operations and sales.

Education

This role does not require a degree. Relevant skills, experience, and alignment with core values are prioritized.

Desired Skills

• Strong verbal and written communication skills.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to adapt quickly to changing business needs with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a desire to exceed expectations.

Benefits

• Medical, vision, and dental coverage.
• Paid time off (PTO).
• Paid maternity and parental leave.
• Life insurance and disability coverage.
• Dependent Care FSA.
• 401(k) matching.
• Employee Assistance Program.
• Wellness incentives.
• Company discounts.
• AT&T & Verizon discounts.
• Bonus opportunities.
• Accident and critical illness insurance.
• Adoption assistance (available at HQ locations only).
• On-site fitness centers.
• Dog-friendly offices.