Department Manager

Because you’re the team’s glue. Motivate our way! Expanding teams, capabilities, and ambitions. Thanks to our incredible size and scale, more opportunities for you and more amazing experiences for our customers.

About the role

As a Department Manager at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States. Our strong values—caring, dynamic, and succeeding together—run through everything we do. There’s real accountability and ownership here as you shape your team’s futures and encourage sales.

Responsibilities

• Own a department, focusing on maximizing its sales, inventory, and standards.
• Impact the business daily by managing inventory, moving product in accordance with customer demand, and reviewing and managing planograms and period layouts.
• Be commercial: know what is trending and order merchandise daily to drive sales.
• Monitor the local market to maintain a competitive advantage in price, product, and shopping experience.
• Use data to gain full knowledge of your department’s performance, drive sales, meet targets, and manage stock file accuracy.
• Hire, train, coach, and motivate a team of Sales Associates and Team Leaders to deliver an exceptional shopping experience and a positive work environment.
• Support store management with the protection of people, property, and premises by securing cash, stock, and property.
• Act as a keyholder, including availability for emergency call-outs.
• Effectively manage difficult situations and solve problems.

Requirements

• At least 2 years of retail leadership experience in a fast-paced, high-volume environment.
• Strong commercial acumen, with experience typically as a Store Manager, Assistant Store Manager, or Department Manager.
• Ability to adapt and flex plans and priorities in a fast-paced environment.
• Strong communication skills and the ability to relate to customers’ needs.
• Proven ability to lead, motivate, and inspire a team, building confidence and enthusiasm.
• Resilient with experience giving constructive feedback.
• Commercially aware, with an understanding of the local market, key competitors, and how systems and tools can improve option control and drive sales.
• Good planning and organizational skills, prioritizing and working within agreed timescales.
• Ability to communicate effectively in English, both orally and in writing, to provide instruction, coaching, corrective action, safety instructions, and lead teams.
• Ability to provide amazing customer service in English, including oral communication with customers and monitoring the performance of English-speaking colleagues.

Benefits

• Robust onboarding period.
• Empowerment to succeed with the tools needed to excel as we rapidly expand globally.
• Competitive benefits and work-life balance.

Pay

The pay range for this role is $58,700 - $71,760. This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job-related knowledge, skills, and experience, among other factors.