Department Manager

Because you’re the team’s glue. Motivate our way! Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more opportunities for you and more amazing experiences for our customers. As a Department Manager at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States. Our strong values run through everything we do. We’re caring, dynamic and we succeed together. There’s real accountability and ownership here as you shape your team’s futures and encourage sales. Because you thrive outside your comfort zone. Apply to join us as an in-store Department Manager.

Responsibilities

• Own a department, and focus on maximizing its sales, inventory, and standards.
• Manage inventory, moving product in accordance with customer demand.
• Review and manage planograms and period layouts.
• Be commercial: know what is trending and order merchandise daily to drive sales.
• Keep an eye on the local market to maintain a competitive advantage in price, product, and shopping experience.
• Use data to gain full knowledge of your department’s performance to drive sales and meet targets and manage stock file accuracy.
• As the leader of your department, hire, train, coach and motivate a team of Sales Associates and Team Leaders.
• Ensure your department delivers an exceptional shopping experience for every customer and a positive work environment for every colleague.

Requirements

• At least 2 years of retail leadership experience in a fast-paced, high‑volume environment and demonstrate strong commercial acumen.
• Typical background includes experience as a Store Manager, Assistant Store Manager, or Department Manager.
• Nimble and adaptable, able to flex plans and priorities in a fast‑paced environment.
• Strong communication skills and the ability to relate to customers’ needs.
• Role model who can lead, motivate, and inspire the team, building confidence and enthusiasm to deliver excellent store standards and customer service.
• Resilient with a proven ability to lead a team and confident in giving constructive feedback.
• Commercially aware with understanding of local market, key competitors, and how relevant systems and tools improve option control and drive sales.
• Good planning and organizational skills, prioritizing and working within agreed timescales.
• Experience supporting store management with the protection of people, property and premises by securing cash, stock and property; keyholder responsibility including availability for emergency call outs.
• Ability to effectively manage difficult situations and have good problem‑solving skills.
• Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies.
• Position holder must also be able to provide amazing customer service in English, including oral communication with customers and monitoring the performance of English‑speaking colleagues whose duties require customer communication.

Benefits

We’re committed to your success and will provide you with a robust onboarding period. Here, you’ll be empowered to succeed. As we rapidly expand across the globe, we’ll give you the tools that you need to excel. We’ll also offer you competitive benefits and work life balance – we know your life outside of the store is important.

Pay

The pay range for this role is: $62,400 - $75,920. This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job‑related knowledge, skills, and experience, among other factors.