Department Manager

About the role

The role involves leading shifts and departments in a McDonald’s restaurant operated by an independent franchisee, not McDonald’s USA. This includes managing staff, ensuring customer satisfaction, and adhering to operational standards.

Responsibilities

• Lead shifts to ensure fast, accurate, and friendly service every visit.
• Manage assigned Systems such as Training, Food Safety, and Inventory Management.
• Set goals, delegate tasks, follow up, and report results to teams and other managers.
• Ensure the Guest Service Department delivers a great customer experience.
• Oversee sales promotions and train service staff in procedures.
• Organize Front Counter McCafé and Drive-Thru areas for optimal service.
• Manage Kitchen Department to deliver high-quality food and control food costs.
• Train and schedule kitchen staff to meet sales and profit goals.
• Support Crew and Managers in getting off to a good start and recognizing their efforts.

Requirements

• Previous managerial experience, preferably in a restaurant, retail, or hospitality setting.
• Positive team player with flexible schedules and a passion for the fast-paced McDonald’s environment.
• Must be 18 years or older to manage in corporate-owned McDonald’s restaurants.

Qualifications

Competitive pay and a comprehensive benefits package including 15-25 days paid vacation, 10 paid holidays, an anniversary splash, and an 8-week sabbatical every 10 years. Education opportunities through Archways to Opportunity, including the potential to earn a High School degree, college tuition assistance, and English classes as a second language. Medical, dental, and vision coverage, pre-tax flexible spending accounts, short- and long-term disability, life, and accident insurance, paid leaves of absence, service awards, Employee Resource Connection, adoption assistance, matching gifts program.

Skills

Strong leadership, communication, and organizational skills are essential. Ability to handle multiple tasks simultaneously and adapt to changing priorities.

Benefits

Includes 15-25 days paid vacation, 10 paid holidays, an anniversary splash, and an 8-week sabbatical every 10 years. Education opportunities through Archways to Opportunity, including the potential to earn a High School degree, college tuition assistance, and English classes as a second language. Medical, dental, and vision coverage, pre-tax flexible spending accounts, short- and long-term disability, life, and accident insurance, paid leaves of absence, service awards, Employee Resource Connection, adoption assistance, matching gifts program.

Pay

Competitive salary based on qualifications and experience.

Schedule

Variety of shift options available, including early morning, late night, and weekends.