Department Manager

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is a separate company and employer responsible for all employment matters, including hiring, supervision, and scheduling.

About the Role

McDonald’s offers a career that inspires growth, provides competitive benefits, and fosters a team environment where you can build your skills and advance. Choose your hours, pursue education, and contribute to a business that delivers great food and service.

Managers lead shifts and may also oversee specific departments, setting goals, delegating tasks, and ensuring operational excellence. Department Managers focus on areas like Guest Service, Kitchen, or People, tailoring their responsibilities to their team’s needs.

Responsibilities

• Shift Leadership: Ensure customers receive a fast, accurate, and friendly experience during every visit.
• Department Management (varies by role):
  • Guest Service: Oversee Front Counter, McCafé, and Drive-Thru areas; train staff in service procedures; execute sales promotions; and maintain organization for optimal service.
  • Kitchen: Ensure high-quality, fast, and safe food production; control food costs; train staff on procedures, including new menu items.
  • People: Hire and train qualified crew; create schedules to meet sales and profit goals; onboard and motivate staff; and foster a positive work environment.
• Set goals, delegate tasks, follow up on progress, and report results to the team and other managers.

Requirements

• Previous managerial experience preferred, ideally in a restaurant, retail, or hospitality environment.
• Positive team player with a flexible schedule and passion for a fast-paced environment.
• Must be 18 years or older.

Benefits

• 15–25 days paid vacation, 10 paid holidays, and an 8-week sabbatical every 10 years.
• Education opportunities through Archways to Opportunity, including high school completion, college tuition assistance, and English language classes.
• Medical, dental, and vision coverage.
• Pre-tax flexible spending accounts.
• Short- and long-term disability, life, and accident insurance.
• Paid leaves of absence.
• Service awards and recognition programs.
• Employee Resource Connection and adoption assistance.
• Matching gifts program.