Department Manager

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is a separate company and employer responsible for all employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling.

About the Role

Department Managers at McDonald’s company-owned and independent Owner-Operator restaurants lead shifts and oversee specific departments to ensure customers receive a fast, accurate, and friendly experience. Responsibilities vary by department and may include goal-setting, task delegation, training, and reporting results.

Responsibilities

• Guest Service Department Manager
  • Ensure Crew and Managers deliver a great customer experience.
  • Oversee sales promotions and service staff training.
  • Maintain organization in Front Counter, McCafé, and Drive-Thru areas for optimal service.
• Kitchen Department Manager
  • Ensure the restaurant delivers high-quality food quickly and safely.
  • Control food costs and train kitchen staff on production procedures, including new menu items.
• People Department Manager
  • Hire and train qualified Crew to meet sales and profit goals.
  • Schedule staff effectively and ensure Crew are recognized and motivated.
  • Support Crew onboarding and ongoing development.

Benefits

• Competitive compensation.
• Food discounts.
• Development and advancement opportunities.

This posting provides an overview of the role, but it is not a complete job description. Employees perform a variety of tasks daily, and this posting does not list all essential functions.