Department Manager

About the Role

As a Department Manager, you’ll lead and support your team to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, driving success for you, your team, and H&M. You’ll ensure an excellent operational and visual experience for your store, customers, and colleagues while analyzing sales, identifying opportunities, and optimizing results for profitability.

Responsibilities

• Customer Sales & Profit
  • Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent H&M positively during customer interactions.
  • Identify and act on your department’s strengths and commercial opportunities.
  • Establish and analyze sales and budget goals, creating plans to optimize results.
  • Ensure customer service is provided across the store, with your team actively promoting and selling products.
  • Follow up on team efforts to promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Manage your department cost-efficiently.
  • Ensure correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
  • Handle all administrative routines for people and operations correctly.
• Fashion & Trend Awareness
  • Stay up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and influencers.
  • Ensure your team provides product and fashion knowledge during customer interactions.
• Team & Development
  • Responsible for recruitment, onboarding, performance management, upskilling, and developing your in-store team.
  • Complete performance evaluations and succession planning to support business and team needs.
  • Retain and share your knowledge and skills with your team.
  • Collaborate, plan, and work with the in-store Visual Merchandiser team.
  • Give and receive feedback with colleagues to learn, develop, and support each other.
  • Oversee team planning and scheduling.
  • Communicate regularly with store colleagues to inform, motivate, and inspire through daily and weekly meetings.
  • Ensure all procedures, routines, and legal requirements in the store are followed.
  • Participate in relevant onboarding, training, and courses for your role and future development.
• Retail Operations / Visual & Commercial Execution
  • Maintain a clean and tidy sales floor and back of house, including stockroom areas.
  • Ensure high fashion quality, visual, and commercial product presentation with proper garment care.
  • Secure good stock levels and provide input on allocation to the Area team.
  • Ensure the full garment cycle—from delivery to presentation—follows internal standards and routines, utilizing all provided tools and technology.
  • Uphold best practices for in-store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
  • Maintain a strong balance and upkeep of price signs throughout the store, following global and local strategies.
  • Update and maintain back-of-house areas for all colleagues (key information, health & safety, tidiness, etc.).
  • Responsible for daily store opening and closing.

Qualifications

To be successful as a Department Manager, you should be:

• A strong leader who enjoys taking responsibility for others.
• Ambitious, with effective communication skills.
• Supportive, analytical, and capable of working with numbers and managing statistics.
• Achievement-oriented, motivated by performance and competition, and truly customer-centric.

Benefits

• 25% staff discount on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401K with company match.
• Commuter benefits, Health and Dependent Care FSA.
• Additional voluntary benefits.
• Access to Colleague Resource Groups (CRGs) for networking and community.
• Global career growth opportunities and development programs.

Pay

Expected base salary range is $31.25 - $36.63 hourly.

Company Description

At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion with the ultimate goal of unleashing self-expression. As an H&M colleague, you’re encouraged to be yourself and take on new responsibilities from day one, learning skills for life and finding new ways to achieve your goals. We foster a culture of inclusion and belonging and actively seek colleagues who share this commitment.