Department Manager

About the role

As a Department Manager, you’ll lead your team to create an inclusive culture that supports collaboration and an entrepreneurial spirit, driving success for your store, customers, and H&M.

Responsibilities

• Customer Sales & Profit
• Ensure the total OMNI customer experience in your store, maintaining visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Identify and act on department strengths and commercial opportunities.
• Create and analyze sales and budget goals, and implement plans to optimize results and profits.
• Manage customer service across all areas of the store and ensure your team promotes and sells products effectively.
• Follow up on sales and sustainability initiatives like the Customer Loyalty App and in-store sustainability.
• Ensure cost efficiency and handle administrative tasks such as transactions, returns, and exchanges.
• Fashion & Trend Awareness
• Stay updated with the fashion scene, trends, and competitors.
• Provide product and fashion knowledge to customers and your team.
• Team & Development
• Recruit, onboard, and develop your team.
• Conduct performance evaluations and succession planning.
• Share knowledge and skills with your team and collaborate with the Visual Merchandiser team.
• Plan and schedule your team, and communicate regularly with store colleagues.
• Ensure compliance with procedures, routines, and legal requirements.
• Retail Operations & Visual & Commercial Execution
• Ensure a clean and tidy sales floor and back of house areas, including stockrooms.
• Secure high-quality, visually appealing product presentation and garment care.
• Manage stock levels and allocate products to the area team.
• Implement the full garment cycle, from delivery to presentation, and maintain fitting room routines.
• Secure a strong balance and maintain price signs according to global and local strategies.
• Update and maintain BOH areas, including key information, health and safety, and tidiness.
• Secure the opening and closing of the store daily.

Qualifications

• Strong leadership skills and a passion for leading a team.
• Ambitious, effective communicator, supportive, analytical, and capable of working with numbers and managing statistics.
• Highly motivated by performance and competition, with a customer-centric approach.

Benefits

• Staff Discount Card
• Medical, Pharmacy, Vision, and Dental Coverage
• Employee Assistance Program
• Vacation, Wellness, Holiday, and Parental Pay
• 401K Retirement Plan
• Commute Benefits
• Health and Dependent Care FSA
• Additional Voluntary Benefits

Additional Information

Compensation: Expected base salary range is $26.60-$30.59 hourly.

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.