DEPARTMENT MANAGER ($2-$50M) - ADMINISTRATION MGR/TIMEKEEPING/ ACCOUNTING FUNCTIONS

About the Role

Manages sales activities in assigned retail and/or mall services departments. Ensures departments are appropriately stocked, attractively displayed, and adequately staffed to achieve sales goals and service standards.

Responsibilities

• Execute retail and/or assigned mall services business strategies, procedures, and policies at the department level.
• Ensure departments are fully stocked and merchandise is attractively displayed, including effective signing, accurate price marking, and fact tags, adhering to corporate Visual Merchandising standards.
• Coordinate stock replenishment with backroom and procurement personnel, acting as the stock replenishment expert.
• Establish and implement an effective customer relations program to meet or exceed NES standards and customer expectations.
• Review department merchandise stock structure, make recommendations, and provide information to Store Divisional Managers, Buyers, etc., regarding in-stock position, stock assortment, product saleability, local demand trends, and requirements.
• Review daily sales reports, recommend and initiate markdowns as necessary, and provide input on departmental promotions, sales goals, and budgets.
• Control scheduling to ensure staffing levels and payroll expenditures align with current business conditions.
• Coordinate and implement departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates; provide post-promotion feedback.
• Supervise, train, and motivate assigned sales associates, ensuring they are aware of sales goals, events, incentive programs, and store policies.
• Stay current on industry and market trends for assigned departments; conduct comparisons with other retailers to benchmark business practices and implement best practices.
• Maintain a policy of courtesy and service, exercising tact and good manners when assisting customers and fellow associates.
• Oversee end-to-end payroll and timekeeping operations, ensuring accurate and timely processing in ADP, PeopleSoft, and associated workforce management systems.
• Monitor, review, and process daily leave slips, time adjustments, and non-productive time to ensure compliance with company policy and regulatory requirements.
• Validate payroll data prior to bi-weekly uploads, including overtime, premium pay, leave balances, and historical edits to prevent discrepancies.
• Maintain accurate and up-to-date payroll records related to pay changes, terminations, planned overtime, and all leave categories (e.g., FMLA, PPL, military, court, union, and administrative leave).
• Serve as the primary subject matter expert for payroll and timekeeping, providing guidance and support to associates, managers, and timekeepers.
• Lead scheduling and workforce coordination efforts in partnership with leadership to ensure adequate staffing coverage and alignment with labor forecasts.
• Run and analyze payroll and timekeeping exception reports; proactively resolve missing punches, unexcused absences, and system discrepancies prior to payroll close.
• Support district-wide payroll accuracy by training and auditing timekeepers across multiple locations, driving consistency and best practices.
• Collaborate closely with HR and leadership on onboarding support, Personnel Data Requests (PDRs), and payroll-related employee actions.
• Manage month-end payroll reporting, journal entry tracking, and reconciliation activities to support accurate financial reporting.
• Calculate, validate, and process commissions, incentives, and specialty pay programs in accordance with established guidelines.
• Review sales and financial transaction data, including overages/shortages, remote sales, and miscellaneous income, ensuring proper documentation and follow-up.
• Partner with department managers to investigate and resolve pay discrepancies, scheduling issues, and audit findings in a timely and professional manner.
• Oversee payroll-related administrative functions, including time clock management, paper checks, awards processing, and returned check resolution.
• Contribute to employee engagement and organizational initiatives by supporting administrative committees and cross-functional programs as assigned.
• Perform other related duties as assigned.

Requirements

3 years of general experience in administrative, clerical, retail sales, or related work that provided knowledge of selling floor operations, practices, and procedures, skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.

OR substitution of education for experience: 1 year of academic study above the high school level may be substituted for each 9 months of experience. Substitution of 1 year for 1 year in instances where co-op experience is required as part of the program study.

AND 1 year of specialized experience in merchandise controls, inventory, stock record keeping, exempt or non-exempt supervisory experience, merchandise display, retail promotions, or customer relations to improve sales and maintain operating cost efficiencies.

Schedule

Full-Time (35+ hours)