Department Lead

Job Summary

As a Lead at Refreshed Tech, you will play a critical role in our mission to refurbish and revitalize electronic devices. You will lead a team of associates, overseeing the refurbishing process, ensuring the highest quality standards, and contributing to our commitment to sustainability.

Essential Duties, Functions and Responsibilities

• Leadership: Lead and mentor a team of associates, providing guidance, training, and support.

• Delegate tasks effectively to ensure smooth workflow and efficient operations.

• Foster a positive and collaborative work environment to maximize team performance.

• Quality Control: Maintain and enforce strict quality control standards to ensure refurbished devices meet or exceed industry benchmarks.

• Conduct regular inspections and quality audits on refurbished products.

• Identify and resolve technical issues and defects promptly.

• Expertise: Stay up-to-date with the latest technology trends and repair techniques.

• Troubleshoot and repair a wide range of electronic devices, including laptops, smartphones, tablets, and more.

• Provide technical guidance and assistance to team members as needed.

• Inventory Management: Monitor and manage inventory levels of refurbished products and spare parts.

• Cookordination with procurement and logistics teams to ensure a steady supply of necessary components.

• Track and report on inventory turnover and product availability.

• Process Improvement: Continuously evaluate and improve refurbishing processes for efficiency and cost-effectiveness.

• Collaborate with cross-functional teams to implement best practices and enhance productivity.

• Reporting and Documentation: Maintain detailed records of refurbishing activities, including repair logs and quality reports.

• Generate regular performance reports for management review.

Competencies / Skills / Abilities

• Proven experience in electronic device refurbishment and repair.

• Strong leadership and team management skills.

• Excellent troubleshooting and problem-solving abilities.

• Proficiency with diagnostic tools and equipment.

• Knowledge of sustainability practices and electronic waste management is a plus.

• Good communication skills and the ability to work collaboratively with cross-functional teams.

• Attention to detail and commitment to quality.

• Strong organizational and time-management skills.

Required Education and Experience

• A High School Diploma.

• Previous leadership experience.

• Computer skills.

• Experience with Android and Apple IOS electronics.

• Knowledge of Google Suite.

• Intermediate computer skills.

• Previous experience with ERP systems.