Department Business Administrator (Pine Bluff, AR)

Summary of Job Duties

Join UAMS Family Medical Center in Pine Bluff as our Department Business Administrator! We are seeking a strategic operations leader to oversee the seamless integration of front and back-office functions. In this role, you'll drive patient-centered processes across registration, insurance verification, copay collection, financial counseling, medical records, and call center operations, ensuring accuracy, efficiency, and compliance with UAMS policies and regulations. You will partner with clinical and administrative leaders to deliver exceptional patient experiences, optimize workflows, manage procurement and vendor relationships, and lead a high-performing team.

Qualifications

• Minimum Qualifications: Bachelor’s degree in Business, Health Care Administration, Finance, Accounting, or related field plus four (4) years of experience in business, finance, or administration.
• Knowledge, Skills, & Abilities:
  • Leadership and Team Management: supervise, coach, and develop diverse staff; manage change.
  • Process Improvement: design and sustain efficient workflows across front- and back-office areas; measure impact.
  • Healthcare Operations Knowledge: understand patient access, revenue cycle, medical records, and regulatory requirements.
  • Financial Acumen: manage deposits, reporting, patient accounts, refunds, and vendor invoicing; monitor deadlines.
  • Procurement and Vendor Management: handle requisitions, policies, contracts, and vendor communications; negotiate and resolve issues.
  • Data and Reporting: analyze metrics and produce actionable leadership reports.
  • Communication: clear written and verbal communication; train staff effectively.
  • Technology Adaptability: proficient with scheduling systems, scanning/importing workflows, and contract platforms; comfortable with digital tools and remote work.
  • Regulatory Compliance: knowledge of procurement laws, insurer requirements, and healthcare regulations; maintain confidentiality.
  • Customer Focus: commitment to patient-centered service and proactive issue resolution.

Preferred Qualifications

• Master's Degree

Key Responsibilities

• Front Office Leadership: Oversee all front office processes at UAMS Family Medical Center – Pine Bluff. Develop, implement, and refine registration workflows including demographic verification, insurance verification, and copay collection. Ensure ongoing training and education for registration staff on scheduling protocols. Manage mail distribution to appropriate departments. Supervise and maintain adequate staffing levels.
• Call Center Oversight: Direct all call center operations; develop processes and train call center staff on scheduling protocols. Ensure reminder calls for appointments and timely appointment recalls. Monitor call volume by operator; generate monthly reports for Administrative Director. Oversee call center work queues and service levels.
• Back Office and Financial Operations: Oversee clinic deposits, financial reporting, patient refunds, patient accounts, hospital and nursing home billing, medical records, referrals, scanning, and importing. Ensure staff adheres to UAMS and insurer deadlines relating to patient accounts and financial counseling. Supervise daily scanning/importing; ensure documents are imported within 48 hours. Oversee medical records to meet submission deadlines.
• Procurement and Vendor Management: Lead departmental procurement; manage purchase requisitions in compliance with policies and state procurement laws. Act as a liaison between vendors and internal departments; monitor order status, resolve issues, and guide stakeholders on procurement. Manage vendor contracts and agreements in Ntracts. Maintain effective vendor communication regarding requisition status, purchase orders, and shipping timelines. Identify and implement process improvements to procurement for efficiency and compliance.
• People and Administrative Management: Plan and conduct hiring processes (interviews, screenings, hires), training, performance evaluations, and employee counseling. May perform other duties as assigned to advance the mission of UAMS.

Salary Information

Commensurate with education and experience.

Required Documents to Apply

• List of five Professional References (name, email, business title), Resume

Optional Documents

• Cover Letter/Letter of Application
• Proof of Veteran Status

Special Instructions to Applicants

• Please contact askrecruitment@uams.edu for any recruiting related questions.
• All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

• Criminal Background Check
• Sex Offender Registry
• Substance Abuse Testing

Constant Physical Activity

• Hearing
• Repetitive Motion

Frequent Physical Activity

• Felting
• Lifting
• N/A
• Sitting
• Standing

Occasional Physical Activity

• Grasping
• N/A
• Pulling
• Pushing
• Reaching
• Sharps
• Stooping
• Talking

Benefits Eligible

Yes