Dental Treatment Coordinator (FT)

About the role

Dental Treatment Coordinator (FT) position available at Lake Geneva Dental. Full-time position averaging approximately 34–38 hours per week.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Patient Interaction:
• Present treatment plans clearly and confidently to patients.
• Communicate treatment plans, benefits, and urgency of care.
• Address questions and concerns to improve case acceptance.
• Build strong relationships and trust with patients.
• Patient Communication & Case Presentation:
• Present treatment plans clearly and confidently to patients.
• Communicate treatment plans, benefits, and urgency of care.
• Answer questions and address concerns to improve case acceptance.
• Build strong relationships and trust with patients.
• Financial Coordination:
• Explain fees, insurance benefits, and out-of-pocket costs.
• Offer and coordinate payment options (financing, payment plans, etc.).
• Verify insurance coverage and pre-authorizations when needed.
• Follow up on outstanding balances and pending treatment.
• Appointment Management:
• Cook up and schedule appointments based on dentist availability.
• Send appointment reminders to patients.
• Handle appointment cancellations and rescheduling.
• Ensure re-care is being booked.
• Follow up with patients on unscheduled treatment plans.
• Administrative Tasks:
• Maintain accurate patient records and update information as needed.
• Handle patient registration and check-in/check-out processes.
• Process and verify insurance information.
• Collect and record payments for services rendered.
• Oversee and participate in collections of aged receivables.
• Team Collaboration:
• Partner with doctors and clinical team to understand treatment recommendations.
• Coordinate with dental assistants and other staff to ensure seamless patient care.
• Problem Resolution:
• Address patient concerns and resolve issues related to appointments, billing, or service.
• Collaborate with dental professionals to handle patient complaints effectively.

Qualifications

• Previous dental office experience required (2+ years preferred).
• Strong knowledge of dental procedures, terminology, and insurance processes.
• Experience with practice management software (CURVE is a plus!)
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• High school diploma or equivalent.

Benefits

• Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full-time employees are eligible for paid time off and holiday pay.
• Part-time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Physical Requirements

Must be able to lift up to 15-30 pounds at time.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Paid time off and holiday pay.
• Voluntary benefits.
• 401(k) retirement savings plan with a company match.