Dental Treatment Coordinator

About the role

Be the Heart of the Patient Experience! Are you a people-person who thrives on building relationships, helping patients feel confident about their dental care, and keeping a busy practice running smoothly? If so, we'd love to meet you!

Schedule

Monday – Thursday, 8:00 am – 5:00 pm

Benefits

• Paid Time Off (PTO)
• 401K Retirement Plan
• Paid Company Holidays
• Monthly bonus opportunity
• Professional Development & Continuing Education
• Bereavement Leave
• Jury Duty Pay
• Company-Paid $25,000 Basic Life & AD&D Insurance
• Medical, Dental & Vision Insurance
• Short-Term Disability Coverage
• Voluntary Life & AD&D Insurance
• Pet Insurance
• Accidental Injury Coverage
• Critical Illness Coverage
• Hospital Indemnity Plans with Wellness Incentives

Responsibilities

• Welcome and guide new patients through their dental journey
• Answer incoming calls, including new patient inquiries and dental emergencies
• Build trusting relationships with patients and provide exceptional customer service
• Present treatment plans with confidence and clarity
• Discuss treatment costs, financing options, budgeting, and insurance benefits
• Track pending and incomplete treatment plans to ensure patients stay on track with their oral health goals
• Manage appointment scheduling and coordinate patient care
• Request and organize patient records
• Conduct patient follow-ups and reactivation calls
• Help the practice achieve treatment acceptance and patient care goals
• Monitor case acceptance and contribute to practice growth

Requirements

• High school diploma
• 2 or more years dental front office experience
• Computer proficiency and ability to learn new programs
• Exemplary customer service and interpersonal skills
• Positive attitude and professional demeanor
• Outstanding verbal and written communication skills
• Strong multi-tasking and organizational skills
• Ability to collaborate with a team