Dental Treatment Coordinator

About the role

The treatment coordinator turns a diagnosis into a scheduled appointment. Doctors find what patients need. You help patients understand it, afford it, and commit to it. Most of what you present runs from a few hundred to several thousand dollars, and it is the difference between a busy practice and a productive one.

Responsibilities

Before a patient sits down with you, the insurance estimate and financing options are already built in Dentrix. You walk them through the plan in plain language, find out what is really holding them back, and ask for the decision. Large plans get broken into phases the patient can start today. Between consultations you work your list of pending and unscheduled treatment, calling until every case is either scheduled or closed. You hand off cleanly to the front desk and clinical team so scheduled treatment actually happens, and you know your case acceptance numbers every week.

Qualifications

Treatment coordinators who succeed here are confident, warm, and competitive. They create urgency by explaining what happens if a patient waits, never by pressure. They like being measured, because they win.

• Drive. You ask for the decision, and you are comfortable with the silence after you say the number.
• Connection. You build trust fast, and you use it to help patients say yes to care they need.
• Pace. An undecided case does not sit. You follow up until there is an answer.
• Precision. Your estimates, notes, and handoffs are right, so the patient's next visit goes smoothly.

THIS IS NOT THE RIGHT FIT IF:

• You present the plan, hand over the printout, and wait for the patient to call.
• Talking about money with patients makes you uncomfortable.
• Follow-up calls feel like bothering people.

Skills

• Treatment coordinator or case presentation experience in a dental office
• Dentrix experience
• Working knowledge of dental insurance, estimates, and third‑party patient financing

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Two weeks PTO
• One week sick time
• Continuing education

Pay

$24 to $27 per hour

Schedule

Full-time means four days, 40 hours per week, and a three‑day weekend every weekend. Patient hours: Monday to Thursday 8:00 am to 6:00 pm, Friday 8:00 am to 3:00 pm. Location: Lititz, PA.