Dental Treatment Coordinator
Position Summary
Riccobene Associates Family Dentistry is seeking a full-time Treatment Coordinator for our North Myrtle Beach office. The role involves advocating and educating patients on treatment plans, coordinating financial resources, and assisting with administrative tasks.
KEY COMPETENCIES
Conduct interviews to understand patient’s oral health history, concerns, and objectives.
Explain treatment plans, address patient concerns, and answer questions.
Aid patients in prioritizing treatment and establishing a schedule and payment plan.
Build trust and understand patient objectives.
Conduct financial consultations with new and existing patients.
Manage and maintain payment options and policies.
Understand and work with dental benefit plans, educating patients on their benefits.
Bill dental insurance, post payments, and estimate claims.
Track and follow up on dental benefit plan accounts receivable.
Introduce new patients to the practice, explain the doctor’s examination, and highlight practice features.
Conduct treatment consultations with new and existing patients.
Greet and check patients in and out before and after treatment.
Answer incoming calls for new patient inquiries, emergencies, scheduling, record requests, and follow-ups.
Perform general office duties and other assigned tasks.
Essential Requirements
Previous front office dental experience required.
Computer proficiency and ability to learn new programs, including Microsoft Office Suite.
Knowledge and experience with dental treatment plans and insurance requirements preferred.
Knowledge of Microsoft office products and other dental/medical practice management software preferred.
Initiative, dependability, and promptness.
Time management and organizational skills.
Fast-paced environment adaptability.
Strong written and verbal communication skills.
Ability to travel between locations (if applicable).
Independent thinking and teamwork approach.
Accuracy in report creation, training presentations, and correspondence.
Excellent telephone techniques and clear communication skills.