Dental Treatment Coordinator

About the role

We are a growing, patient-centered dental organization dedicated to providing exceptional care and creating confident, healthy smiles. We are seeking an outstanding Treatment Coordinator who thrives on connecting with patients, guiding them through their treatment journey, and helping them understand the value of investing in their oral health.

Responsibilities

• Welcome every patient with warmth, professionalism, and genuine care.
• Build trust by listening to patients' concerns and understanding their goals.
• Educate patients on recommended treatment using clear, simple, and patient-friendly language.
• Help patients feel confident and comfortable moving forward with their care.
• Ensure every patient leaves with a positive experience and a clear understanding of their next steps.
• Present treatment plans in a compassionate, confident, and educational manner.
• Explain insurance benefits, financial estimates, and available payment options.
• Remove financial barriers by helping patients find solutions that fit their needs.
• Follow up with patients who have unscheduled treatment and encourage them to prioritize their oral health.
• Track treatment acceptance and contribute to practice growth.
• Schedule treatment efficiently while supporting provider productivity and patient convenience.
• Cookordinate with clinical and administrative teams to ensure seamless patient care.
• Maintain accurate documentation and patient records.
• Assist with insurance verification, benefit breakdowns, and pre-authorizations as needed.

Qualifications

• 4+ years of experience as a Dental Treatment Coordinator, Patient Coordinator, or Dental Front Office professional.
• Strong ability to present treatment plans and help patients move forward with recommended care.
• Knowledge of dental procedures, insurance benefits, and financial arrangements.
• Excellent communication and relationship-building skills.
• Highly organized with strong attention to detail.
• Comfortable working in team-oriented environment.
• Experience with Open Dental software preferred.
• Experience with Cherry and Care Credit preferred.