Dental Receptionist I

Essential Duties And Responsibilities

• Answer phones, check patients in and out, confirm insurance eligibility
• Make sure all consent forms are signed and updated, create patient charts
• Scan/photocopy required documents, provide great customer service, build good patient rapport
• Collect copayment and coinsurance, process referrals
• Maintain a clean and friendly environment for providers and patients
• Stock front office supplies, notify necessary personnel to order low inventory
• Travel to other dental clinics to provide coverage, pull and provide dental records as requested
• Process dental referrals

Qualifications

• High School Diploma OR equivalent
• One year of experience in customer service, office, or clinical setting preferred
• Experience using multi-line phones, scheduling appointments, and using computers

Skills & Knowledge

• Ability to conduct oneself in a professional manner
• Ability to cooperate and collaborate with a team of dental professionals
• Ability to use Word, Excel, PowerPoint, and Outlook
• Ability to learn and use Electronic Health Record Systems (e.g., IMS, EPIC and Dentrix)
• Ability to manage multiple tasks in a high volume environment
• Ability to prioritize and perform a variety of tasks in a fast-paced environment
• Ability to take initiative and function with a high level of independence and problem solve
• Ability to maintain a good attendance and report to work on time
• Ability to effectively communicate (oral and written)
• Ability to provide good customer/patient services
• Ability to lift 20 pounds
• Ability to sit, stand, and walk for 7-8 hours per day
• Ability to adhere to the health center’s policies and procedures

Physical Demands And Work Environment

• The work environment is characteristic of a clinic environment.
• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.
• The individual is frequently required to sit, use hands to handle or feel.
• The individual is also required to stand, walk, and reach with hands and arms.
• The individual must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
• The individual must also possess hearing and speech to communicate in person and over the phone.
• The noise level in the work environment is usually noisy.
• The individual may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes.
• The individual may experience several unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.
• The individual may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.