Dental Receptionist

About Us

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctor’s office is only one factor in a person’s overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

Why Work With Us

We are a non-profit organization passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily. Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!

About the Role

The Dental Receptionist will provide exceptional and compassionate customer service to patients and visitors and demonstrate the values of NHC’s mission. This position performs front office responsibilities related to delivering quality patient care in a clinical setting and supports patients in need of assistance (filling out paperwork, etc.). Responsibilities include collecting and recording patient information when checking patients in and scheduling appointments.

Responsibilities

• Welcomes patients and visitors in person or virtually, and answers inquiries with a friendly demeanor and professionalism
• Gathers visit reason, accurately schedules return visits and confirms in-person and virtual appointments, enters patients’ information by obtaining, recording, and updating demographic and financial information into EHR (EPIC Wisdom)
• Checks patients in and verifies that patient information is accurate
• Processes co-payments and completes daily deposit reconciliation and assists with bank runs
• Scrubs upcoming schedules and patient charts daily for any missing information, payments due, or other information to be collected at check-in
• Confirms patients’ insurance eligibility and coverage information
• Scans & indexes documentation into medical records according to NHC’s policies and procedures
• Receives, documents, and routes messages to appropriate clinical staff
• Assists in new employee training on specific tasks, as needed
• Works collaboratively in a team environment with a spirit of cooperation
• Performs other duties as assigned

Requirements

• High school diploma or equivalent
• At least one year experience in a fast-paced customer service setting is required, preferably in a dental or healthcare setting
• Previous Epic or EHR experience is preferred
• Basic knowledge of dental terminology is preferred
• Ability to fluently speak, read, and write in Spanish is highly preferred

Skills & Abilities

• Ability to communicate professionally, both verbally and in writing with a service-oriented approach, sometimes in stressful circumstances
• Basic knowledge of dental terminology and insurance billing terms
• Ability to enter data accurately with attention to detail
• Ability to maintain confidentiality and comply with HIPAA policies
• Ability to work in a fast-paced environment
• Ability to utilize multiple line telephone
• Ability to learn and adapt to changing information and/or policies and procedures
• Must be able to display sensitivity to the population and patients served
• Must be able to demonstrate a record of reliable attendance and punctuality
• Working knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing software
• Ability to proficiently use EPIC Wisdom Electronic Health Record

Working Conditions

• Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects, tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time
• Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment
• Occasionally stoop and lift or move objects, equipment and supplies weighing approximately 10-20 pounds up to 40-50 pounds
• The noise level in the work environment is usually moderate to high

Benefits

• 20 days of PTO (based on full-time employment)
• 9 paid holidays
• Health, dental, and vision insurance
• Quarterly wellness reimbursements
• Generous 401k retirement plan with employer match
• Employer-paid disability insurance
• EAP and life insurance

Neighborhood Health Center employment offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position-specific credentialing or licensure requirements.