Dental Receptionist

About the role

Business Assistant Dental Care of Pewaukee is looking for a Dental Receptionist / Business Assistant to join our team. We are seeking a friendly, dependable, and patient-focused team member who understands that customer service is 100% of the Business Assistant role.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Requirements

• Dental experience is a must
• Dental insurance knowledge
• Experience collecting patient payments
• Strong customer service skills
• Ability to multitask and stay organized
• Positive attitude and team-focused mindset

Qualifications

Minimum Qualifications: Experience working in a fast-paced and customer-centric environment, excellent communication and organizational skills.

Preferred Experience: 1+ years of experience in a dental or medical setting, 1+ years of experience with insurance billing and accounts receivable, Dentrix or other dental software experience.

Skills

Software Experience Preferred: Dentrix, Microsoft Teams, Microsoft Outlook.

Benefits

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay