Dental Receptionist

About the role

The Dental Receptionist is, generally, the first point of contact for a patient seeking care in a dental clinic and shares responsibility with other staff for providing a satisfying experience for patients and other customers.

Responsibilities

• Interacts positively and professionally with patients and other customer contacts, both in person and through phone communications.
• Understands operations of the clinic and policies and procedures of the company to effectively, accurately and completely provide information to and obtain information from patients and other contacts.
• Takes and relays messages requiring follow-up to appropriate persons.
• Is knowledgeable about and behaves in a manner consistent with the company’s patient service expectations/standards.
• Schedules patient appointments using principles and protocols to productively schedule and maintain efficient provider schedules.
• Communicates patient charges for future appointed treatment (unless special payment arrangements are established) to the patient.
• Establishes payment plans with patients for treatment plans and charges that aren’t complex.
• Collects patient charges at point of service for co-insurance or non-covered services, applying established patient payment guidelines.
• Creates appropriate record of patient charges and payments received.
• Reconciles own charge, payment and account adjustment activities.
• Works with colleagues in a courteous and respectful manner.
• Participates in the work unit’s efforts to share ideas and concerns and problem solving that lead to improved effectiveness of the work unit.
• Assists co-workers in performing tasks within the scope of the receptionist position to equalize workloads and promote the smooth and effective function of the work unit.
• Performs the duties of other dental clerical positions and acts on back up to these positions when necessary.
• Collects data, tracks information and prepares reports as required.

Requirements

• High School diploma or GED
• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
• Two years experience as a medical or dental receptionist, or medical/dental insurance processing
• Two years experience in a customer service position
• One year experience using data look-up and data entry functions on PC based computer system
• One year customer service experience either via telephone or in-person within the last five years
• Demonstrated ability to organize work under pressure
• Demonstrated ability to function with multiple priorities and interruptions
• Excellent oral communication skills
• Excellent written communication skills

Preferred

• Experience working in a dental clinic

Physical Requirements

• Ability to sit or stand for prolonged periods of time, and has at least limited mobility.
• Oral and written communications with customers requires adequate speech, vision, and hearing.
• Proficiency in English is required. Proficiency in other languages may be required.
• Use of a telephone and computer terminal.
• Also requires adequate hand writing and manual dexterity skills.

Benefits

Designed To Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.