Dental Receptionist

Essential Job Duties

• Answers telephones, including scheduling patient appointments, account billing inquiries, and detailed dental communication notes.
• Prepares for future appointments (prints daily schedules, confirms appointments, fills cancellation appointments as schedule permits).
• Greets incoming patients and visitors; marks schedule appropriately, obtains significant demographic information from pertinent forms, and electronically updates patient registration information.
• Has registration updated and encounter worksheet prepared to maintain an efficient workflow.
• Responsible for acquiring patient financial information and collecting payment; accurately completes income determination and verifies insurance eligibility.
• Accountable for cash drawer and daily deposit accuracy.
• Assists outgoing patients, schedules appointments, and completes appointment cards.
• Thoroughly reviews treatment plans with dental support staff and makes financial arrangements accordingly.
• Establishes interpreter services as needed.
• Utilizes computer software programs; scans documents into appropriate patient record.
• Electronically inputs, prints, and mails no-show letters to patients according to the Dental No-Show Policy.
• Generates patient portal pin numbers.

Marginal Job Duties

• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent required. Associate degree in health related field preferred. Pertinent experience may be accepted in lieu of degree.

Experience: Minimum of six months of previous experience in a medical/dental office or customer service position required. One to two years of experience in a dental office setting preferred.

Skills

• Excellent communication and math skills.
• Organized and detailed.
• Efficient typing, computer, calculator, and filing skills.
• Courteous telephone etiquette.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Bilingual preferred.

Interpersonal Skills

• Ability to communicate effectively with, and relate to, a diverse population in a professional and courteous manner including patients and coworkers.
• Flexible and able to function as a team member.
• Good verbal and written skills.

Physical Effort

• Must be able to sit, stand, and/or walk for an entire workday.
• Must be able to lift, carry, push, pull, and/or twist while holding up to 25 lbs. occasionally.

Hours of Work

• Full-time/part-time; flexible and varied. Extended hours may be required.

Travel

• Additional travel may be required to various GLBHC sites. Reimbursement consistent with GLBHC policy.