Dental Receptionist

About the role

We are looking for a dependable, dedicated, and respectful person to provide dental care for our patients.

Responsibilities

• Receives visitors or patients, ascertains their needs and directs them accordingly
• Answers telephones, makes appointments and performs other related reception area duties
• Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly
• Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations
• Secures all necessary information and documents including sign-in sheets, obtaining dental chart, encounter form, etc.
• Answers telephone calls using proper protocol
• Reschedules patients' appointments, notifies patients of any changes in appointments
• Properly records "No Shows" and updates scheduler system information
• Immediately refers any "Walk-In" patients to dental triage, if they present with severe or unusual symptoms or complaints
• Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner
• Performs additional duties, such as translation, as may be required
• Proficient in Medical Manager, including patient registration, updating insurance and procedure entry
• May be asked to function in this capacity as staffing needs dictate
• Verification of and authorization by insurance if required
• Utilizes electronic oral health record system to enter, retrieve and document patient information accurately and efficiently
• Other duties as required

Requirements

• High School Diploma, GED or equivalent training and experience
• Prior dental receptionist experience preferred
• Ability to perform multiple tasks
• Basic math and computer skills

Skills

• Good organizational skills
• Ability to manage multiple tasks simultaneously
• Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
• Computer literate, with good typing skills, 35 WPM
• Working knowledge of dental records and electronic oral health record system
• Pleasant phone manners and professional appearance
• Excellent customer service skills

Benefits

• Outstanding compensation
• Generous paid time off
• 9 paid holidays
• Excellent health benefits
• Company paid pension
• Multiple bonuses

Bilingual English/Spanish preferred. Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements.