Dental Receptionist

Position Description

Receives visitors or patients, ascertains their needs and directs them accordingly. Answers telephones, makes appointments and performs other related reception area duties.

Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements.

Detailed Duties And Responsibilities

• Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly.
• Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations.
• Secures all necessary information and documents including sign-in sheets, obtaining dental chart, encounter form, etc.
• Answers telephone calls using proper protocol.
• Reschedules patients' appointments, notifies patients of any changes in appointments.
• Properly records "No Shows" and updates scheduler system information.
• Immediately refers any "Walk-In" patients to dental triage, if they present with severe or unusual symptoms or complaints.
• Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner.
• Performs additional duties, such as translation, as may be required.
• Proficient in Dentrix, including patient registration, updating insurance and procedure entry. May be asked to function in this capacity as staffing needs dictate.
• Verification of and authorization by insurance if required.
• Utilizes electronic oral health record system to enter, retrieve and document patient information accurately and efficiently.

Requirements

• High School Diploma, GED or equivalent training and experience
• Prior dental receptionist experience preferred
• Ability to perform multiple tasks
• Basic math and computer skills

Special Requirements

• Bilingual English/Spanish preferred
• Pleasant phone manners and professional appearance
• Excellent customer service skills
• Knowledge, Skills And Abilities
• Good organizational skills
• Ability to manage multiple tasks simultaneously
• Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
• Computer literate, with good typing skills, 35 WPM
• Working knowledge of dental records and electronic oral health record system