Dental Receptionist

Duties/Responsibilities

• Greet patients.
• Register new patients according to established office protocols.
• Aid patients in completing all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental office procedures and policy.
• Move patients through appointments as scheduled.
• Enter all relevant patient information into data system.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Undertake continuous self-improvement, attending applicable training, seminars, in-services and educational classes.
• Follow all agency safety and health standards, regulations, procedures, policies and practices.
• Identify, initiate and implement measures to deliver high quality care to patients and improve services.
• Respond efficiently and timely to all patient and provider staff needs and inquiries.
• Ensure excellent customer service to all FHCCGLA patients.
• Work with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
• Handle patient grievances according to FHCCGLA’s Policy & Procedure.
• Absorb and review FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
• Ensure HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.
• Attend the following meetings/trainings: Mandatory Quarterly Staff Meeting/Trainings, Corporate Risk Management Meeting, Clinical & Operations (C&O) Meeting, Meetings with FHCCGLA’s Executive Leadership, and other pertinent meetings.
• Remain informed of current legal and regulatory changes related to scope of practice.
• Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
• Answer and manage incoming calls.
• Schedule patient appointments.
• Confirm upcoming appointments and recalls according to office protocol.
• Check daily appointment schedule.
• Arrange patient charts for next day appointments.
• Fill in cancellations and no-shows.
• Organize referrals to other medical specialists.
• Dispatch lab work appropriately.
• Collect and receipt payments from patients at time of treatment.
• Inform patients of financial treatment plan options.
• Arrange payment schedule with patients.
• Prepare and mail billing statements.
• Prepare claim forms for dental insurance.
• Arrange supporting documents for insurance claims.
• Sort and distribute incoming and outgoing post.
• Maintain a professional reception area.
• Safeguard patient privacy and confidentiality.

Qualifications

• General Education degree or High School Diploma.
• Current CPR Certification- required to be kept up to date.
• FQHC experience, highly preferred.
• Excellent analytical skills.
• Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
• Excellent writing and verbal communication skills.
• Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).
• Knowledge of administrative principles and procedures.
• Knowledge of dental terminology, procedures and diagnosis.
• Bilingual English/Spanish and familiarity with the Hispanic culture.
• Ability to work well with others in a professional and team-oriented environment.
• Well-developed interpersonal skills, friendly personality and able to motivate staff by promoting teamwork.
• Ability to relate to the public regardless of ethnic, religion and economic status.
• Excellent communication skills.
• Willingness to travel.
• Strong planning and organizational skills.
• Problem analysis and critical thinking skills.
• Excellent customer service skills.
• Knowledge of the following (but not limited to), preferred: My Health LA, PPO’s, HMO’s, Medicare, Family PACT, CPSP, Medi-Cal, Fee-for-Service, CHDP, Managed Care Plans, Every Woman Counts.

Pay

22.00

Schedule

N/A