Dental Receptionist

Job Description

The dental receptionist is the first contact for patients and visitors. The receptionist greets patients in a professional, friendly and polite manner. The receptionist helps the office run smoothly and efficiently and follows the policies at all times in line with the company’s mission, goals and values.

Responsibilities

• Provide support to all staff members
• Report any matters of importance to the appropriate people
• Encourage effective teamwork and appointments
• Complete any reasonable duties requested by Clinic Manager
• Greet and care for all patients and visitors in a polite and courteous manner at all times
• Deal with all questions both in person and on the telephone in a polite and professional manner
• Always be aware of patient confidentiality and data protection
• Inform Doctors of patient’s arrival
• Appropriately booking appointments
• Taking payment for procedures done and printing receipts for patients
• Maintain and accurately file records and update information for patients
• Ensure all patients receive all necessary paperwork and all forms are signed and dated correctly
• Predictable, consistent and reliable attendance
• Other duties as assigned
• Willingness to uphold the Mission of Covenant Community Care - To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable and quality health care to those who need it most

Required Qualifications

• A High School Diploma or GED
• 2+ years previous experience working in a fast-paced environment
• Valid State of Michigan Driver's License

Preferred Qualifications

• Prior work experience in a dental or clinic environment preferred
• Fluency in Spanish a plus

Position Criteria

• Customer Service - Excellent care and communication skills, and excellent telephone manner
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Service Orientation - Actively looking for ways to help people
• Multitasker - Able to manage multiple tasks simultaneously while maintaining calm and providing excellent customer service
• Dependable - Completing assigned tasks and commitments, available for work and meetings, punctual, committed to colleagues and staff
• Efficient - Tasks done in timely and accurate fashion, managing time, meeting objectives, prioritize and integrate change
• Organized - Desk/workstation in order, can retrieve requested items, others can pick up staff member’s work in their absence
• Teamwork - Assists others, supports others, committed to success of the organization, self-sacrificing, leads in areas of expertise, seeks help when needed, positive team spirit, openness to others' views
• Must be able to communicate and interact with coworkers
• Professionalism - Appearance and attitude are appropriate to duties, friendly, not joking or having personal conversations in front of patients-unless they are included; protecting patient privacy, no cell phone/social media use on duty, knowledge of where personal matters can be conducted

Benefits

• Comprehensive Benefit program
• Vacation, Sick, and Personal time (VSP)
• Paid holidays
• 401K
• Life insurance, long term and short term disability