Dental Reception Specialist I

About the role

Family First Health is seeking a Dental Reception Specialist for our George Street York office. This position is more than just a job—it’s an opportunity to learn and grow with a terrific team. As a Dental Reception Specialist, you will play a large role in delivering trustworthy services and care.

Responsibilities

• Build relationships with patients and provide excellent customer service
• Use computer software applications (e.g., Microsoft Office) to perform essential job functions
• Handle correspondence with attention to grammar, spelling, and punctuation
• Perform basic arithmetic for calculations, balancing, reconciling figures, and making change accurately
• Operate office equipment and demonstrate proficient keyboarding skills
• Sort and file materials correctly by alphabetic or numeric systems
• Manage multiple competing tasks with strong organizational skills, follow-up, and follow-through
• Communicate in a caring and supportive manner with individuals of all backgrounds
• Work efficiently and accurately in a demanding environment with frequent changes, delays, or unexpected events

Requirements

• Working knowledge of dental terminology
• Computer proficiency and the ability to learn new programs
• High School Diploma or GED, or any equivalent combination of training and experience
• Previous work experience in a medical/dental practice is a plus

Skills & Abilities

• Ability to critically think, understand logical connections between ideas, and evaluate arguments
• Strong attention to detail
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Ability to work in and respond to a demanding environment

Physical Demands

• Frequent and prolonged work at a computer and/or on the phone with repetitive typing, arm, and hand motion
• Requires correct vision and hearing within normal range
• Occasional bending, stooping, crouching, or kneeling
• Frequent standing and walking
• Frequent turning and reaching
• Possible travel between work sites, community events, suppliers, and/or outreach with exposure to weather conditions
• Frequent competing demands, changes, delays, or unexpected events

Benefits

• 3 weeks of accrued paid vacation per year
• 9 days of accrued paid sick leave per year
• 4 personal days per year
• No late evenings or weekend hours
• Paid time off on holidays
• Health, dental, and vision insurance plans
• Short-term/long-term disability and life insurance
• 403(b) retirement plan
• Tuition reimbursement opportunities
• Opportunities for growth and advancement
• Attention to work-life balance