Dental Practice Manager

About the role

The Dental Practice Manager oversees administrative tasks, financial management, and staff coordination, serving as a central point of contact for both internal team members and external stakeholders.

Responsibilities

• Serves as an office facilitator for all personnel by acting as liaison between office and Corporate and provides positive leadership
• Supervises all treatment support systems and patient flow sequencing
• Maintains collection controls and systems
• Makes sure overall expenses in the office are monitored
• Oversees daily closeout functions as well as daily deposit with the corporate office
• Evaluates work performance of subordinates and mentors, counsels, and provides discipline when necessary
• Performs miscellaneous job-related duties as assigned

Qualifications

• 5+ years’ work experience in a dental or medical office with at least 1+ years as supervisor or management level with direct reports required
• Strong customer service orientation towards patients and staff
• Easily able to learn new technologies and systems required
• Strong communication and interpersonal skills
• Ability to review critical issues, effectively solve problems and create action plans
• Ability to develop and implement new approaches to improve processes, procedures and the general work environment
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines
• Ability to use independent judgement and to manage and impart confidential information

Skills/Expected Competencies

• Strong customer service orientation towards patients and staff
• Easily able to learn new technologies and systems as required
• Strong communication and interpersonal skills
• Ability to review critical issues, effectively solve problems and create action plans
• Ability to develop and implement new approaches to improve processes, procedures and the general work environment
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines
• Ability to use independent judgement and to manage and impart confidential information

Benefits

• Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks
• Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options
• Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits
• Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans
• Additional Perks: Employee Assistance Program (EAP), Identity Theft & Fraud Protection, Legal Support Services, Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), Wellness Programs, Financial Wellness and Planning Tools

Physical/Mental Demands and Work Environment

• Regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer)
• Occasionally lifts and/or moves between 10 and 25 pounds
• Specific vision abilities required by this job include close vision and ability to adjust focus
• The employee may need to travel to healthcare practices
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• The noise level in the work environment is usually low to moderate