Dental Operations Manager

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate like EEO, etc. Must preserve all substantive info. We need to parse the posting. Let's extract sections: General Overview: includes $5,000 Sign on Bonus***, description, mission, etc. Could be "About the role". Also includes "What sets us apart?" bullet points: Health and vision coverage options. PTO offered for all full time roles. Salary starting at $75,000, based on experience with bonus opportunities Retirement Plan: We invest in your future! Professional Growth: We champion professional development. You’ll have opportunities to learn, grow, and interact with other Operations Managers. We’re looking for team members who thrive in a strong, positive, and collaborative culture. Our environment is built on trust, communication, and supporting one another. We show up as a team, celebrate wins together, and work through challenges with respect and transparency. If you value a workplace where people take pride in their work and help each other, then this is the office for you!" That's benefits and culture. Then "Your Role" with bullet points: Strategic leadership, Team Leadership & Development, Patient Experience, Operational & Revenue Cycle Management, Financial Partnership & Practice Performance, Other. Then "Responsibilities" paragraph. Then "Qualifications" bullet list. Then EEO boilerplate to remove. Also there is "Ability to work 5 days every week." That's schedule info. Also "Salary starting at $75,000, based on experience with bonus opportunities" is pay. Also "$5,000 Sign on Bonus***" is bonus. Also "Health and vision coverage options." "PTO offered for all full time roles." "Retirement Plan: We invest in your future!" "Professional Growth: We champion professional development." Thus we can create sections: - About the role (maybe combine General Overview and Your Role? But we have separate headings: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. "About the role": could be the introductory paragraph describing mission, growth-orientated, etc. Could be the "General Overview" and maybe "What sets us apart?" but that's benefits. Better: "About the role": summary of role purpose: "As a growth-orientated Dental Operations Manager, you will be at the forefront of our mission to elevate patient care, streamline operations, and drive the success of the dental practice." plus maybe the strategic leadership bullet? But responsibilities separate. We can put the "Your Role" bullet list under Responsibilities? Actually there is a separate "Responsibilities" heading later with a paragraph. The "Your Role" section already enumerates responsibilities. So we could combine them under Responsibilities. Thus:

About the role

As a growth-orientated Dental Operations Manager, you will be at the forefront of our mission to elevate patient care, streamline operations, and drive the success of the dental practice. ... maybe include the mission statement and culture? But culture maybe benefits. We need to preserve all substantive info. Let's extract all substantive sentences. From posting: General Overview $5,000 Sign on Bonus*** We are looking for a Dental Practice Operations Manager to join the Adam Kirkpatrick Family Dentistry practice in Lebanon! As a growth-orientated Dental Operations Manager, you will be at the forefront of our mission to elevate patient care, streamline operations, and drive the success of the dental practice. What sets us apart? Invest in yourself: Health and vision coverage options. PTO offered for all full time roles. Salary starting at $75,000, based on experience with bonus opportunities Retirement Plan: We invest in your future! Professional Growth: We champion professional development. You’ll have opportunities to learn, grow, and interact with other Operations Managers. We’re looking for team members who thrive in a strong, positive, and collaborative culture. Our environment is built on trust, communication, and supporting one another. We show up as a team, celebrate wins together, and work through challenges with respect and transparency. If you value a workplace where people take pride in their work and help each other, then this is the office for you! Your Role Strategic leadership: Serve as a key liaison between the practice and the support center, ensuring clear, timely communication across all stakeholder groups to align priorities, resolve issues, and drive practice success. Collaborate with the owner doctor and regional support to develop and implement growth strategies for the practice. Identify and act on opportunities to expand services, increase patient access, enhance retention and drive production and collections. Leverage data insights to inform decision-making and support long-term practice success. Team Leadership & Development Hire, train, coach, and develop all employees in the practice. Facilitate meetings and inspire and empower the team to embrace a growth mindset. Encourage professional development opportunities for team members, aligning with both individual and practice goals while staying well-versed in Imagen University courses. Patient Experience: Engagement & Marketing Drive initiatives that enhance the patient journey from first contact to treatment completion, payment collection and follow up care. Monitor patient feedback and leverage tools to improve satisfaction, clinical quality, patient retention through a 5-star experience, and online reputation. Follow up with unscheduled treatment cases to drive reactivation and treatment completion. Own in-practice responsibilities critical to campaign success, such as online booking readiness and lead conversion. Lead local marketing initiatives and monitor performance Operational & Revenue Cycle Management (RCM) Take full accountability for front desk operations, ensuring excellence in scheduling, insurance verification, financial conversations, billing accuracy, and collections. Audit daily workflows for compliance and consistency with Imagen policies; retrain team as needed. Ensure patient credits, refunds, claims, and cash deposits are processed accurately and payments are collected at time of service. Reconcile daily deposits, cash payments, revenue reports, and transactions in the dental practice management system (DPMS). Financial Partnership & Practice Performance Own and manage the practice budget. Manage practice expenses. Execute strategies to optimize revenue, improve billing processes, and strengthen collection opportunities. Collaborate with the finance team to understand financial results and opportunities for sustainable growth. Support annual budgeting and forecasting process by providing data, insights and accountability on practice-level metrics. Productively identify inefficiencies or missed revenue opportunities and lead solutions in collaboration with central support teams (Finance, Billing, RCM). Review and verify daily financial reports to ensure accurate cash handling and financial integrity. Other Execute other related responsibilities as assigned by leadership to support practice operations and practice success. Responsibilities The Operations Manager (OM) is a strategic and hands-on leader responsible for driving practice growth through operational excellence and a positive patient experience. In partnership with the Owner Doctor and regional leadership, the OM will lead daily front office operations, manage revenue cycle workflows, and execute strategies to enhance performance across all people in the practice, processes, and profitability. This role requires a dynamic leader who can cultivate a high-performing team, champion patient-centered service, and optimize financial outcomes while aligning with IDP’s mission and values. Qualifications Proven experience as a Dental Office Manager or a similar leadership role with a demonstrated track record of driving growth for 2+ years. Ability to work 5 days every week. Entrepreneurial mindset with a focus on innovation and continuous improvement. Excellent analytical skills and the ability to leverage data for strategic decision-making. Proficiency in providing effective leadership by inspiring and motivating teams. Experience managing the full revenue cycle, including insurance claims, collections, and patient billing is preferred. EEO boilerplate to remove. Thus we have: - About the role: maybe the first paragraph up to "What sets us apart?" but we need to keep the "What sets us apart?" bullet points as Benefits. Thus:

About the role

We are looking for a Dental Practice Operations Manager to join the Adam Kirkpatrick Family Dentistry practice in Lebanon! As a growth-orientated Dental Operations Manager, you will be at the forefront of our mission to elevate patient care, streamline operations, and drive the success of the dental practice.

Then Benefits: list health/vision, PTO, salary starting at $75k based on experience with bonus opportunities, retirement plan, professional growth opportunities, culture/teamwork. But we also have separate Pay and Schedule sections. Pay: Salary starting at $75,000, based on experience with bonus opportunities. Also $5,000 Sign on Bonus***. Schedule: Ability to work 5 days every week. Benefits: Health and vision coverage options. PTO offered for all full time roles. Retirement Plan: We invest in your future! Professional Growth: We champion professional development. You’ll have opportunities to learn, grow, and interact with other Operations Managers. We’re looking for team members who thrive in a strong, positive, and collaborative culture. Our environment is built on trust, communication, and supporting one another. We show up as a team, celebrate wins together, and work through challenges with respect and transparency. If you value a workplace where people take pride in their work and help each other, then this is the office for you! Skills: maybe not explicitly listed; but we have entrepreneurial mindset, analytical skills, leadership proficiency, etc. Those could go under Skills. Qualifications: proven experience as Dental Office Manager or similar leadership role with demonstrated track record of driving growth for 2+ years; entrepreneurial mindset; excellent analytical skills; proficiency in providing effective leadership; experience managing full revenue cycle preferred. But note entrepreneurial mindset and analytical skills appear also in Qualifications; we could still list them there. Responsibilities: combine the "Your Role" bullet list and the Responsibilities paragraph. Thus we need to output HTML with sections only if they have content. Let's craft:

About the role

We are looking for a Dental Practice Operations Manager to join the Adam Kirkpatrick Family Dentistry practice in Lebanon! As a growth-orientated Dental Operations Manager, you will be at the forefront of our mission to elevate patient care, streamline operations, and drive the success of the dental practice.

Responsibilities

• Strategic leadership: Serve as a key liaison between the practice and the support center, ensuring clear, timely communication across all stakeholder groups to align priorities, resolve issues, and drive practice success.
• Collaborate with the owner doctor and regional support to develop and implement growth strategies for the practice.
• Identify and act on opportunities to expand services, increase patient access, enhance retention and drive production and collections.
• Leverage data insights to inform decision-making and support long-term practice success.
• Team Leadership & Development: Hire, train, coach, and develop all employees in the practice.
• Facilitate meetings and inspire and empower the team to embrace a growth mindset.
• Encourage professional development opportunities for team members, aligning with both individual and practice goals while staying well-versed in Imagen University courses.
• Patient Experience: Engagement & Marketing: Drive initiatives that enhance the patient journey from first contact to treatment completion, payment collection and follow up care.
• Monitor patient feedback and leverage tools to improve satisfaction, clinical quality, patient retention through a 5-star experience, and online reputation.
• Follow up with unscheduled treatment cases to drive reactivation and treatment completion.
• Own in-practice responsibilities critical to campaign success, such as online booking readiness and lead conversion.
• Lead local marketing initiatives and monitor performance.
• Operational & Revenue Cycle Management (RCM): Take full accountability for front desk operations, ensuring excellence in scheduling, insurance verification, financial conversations, billing accuracy, and collections.
• Audit daily workflows for compliance and consistency with Imagen policies; retrain team as needed.
• Ensure patient credits, refunds, claims, and cash deposits are processed accurately and payments are collected at time of service.
• Reconcile daily deposits, cash payments, revenue reports, and transactions in the dental practice management system (DPMS).
• Financial Partnership &