Dental Office Supervisor - RDA
El Dorado Community Health Centers · Cameron Park, CA · 1 mo ago
AdministrativeFull-time
We need to output HTML fragment with sections: About the role? The posting includes JOB SUMMARY, Job Duties And Responsibilities, Requirements (Knowledge, Skills and Abilities, Qualifications, Other Physical Requirements). Also maybe Community Contribution/Customer Satisfaction, Safety, Transportation. We need to include sections only when posting has real specific content. We need to use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc.
We need to preserve all substantive information. We need to format duties as list items. The posting has many duties; we can group them under sections like "Responsibilities" maybe with sub-sections? But we need to follow instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose headings that match content: "About the role" (job summary), "Responsibilities" (job duties), "Requirements" (knowledge, skills and abilities), "Qualifications" (experience, education, certification), maybe "Physical Requirements". Also "Community Contribution/Customer Satisfaction", "Safety", "Transportation". Could be separate sections if they have content.
We must not create sections with filler like "Pay" etc if not present. There's no pay or schedule specifics. So omit those.
We need to ensure we don't create empty sections.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content.
Job Summary: Under the direction of the Dental Director, the Dental Office Supervisor is responsible for supervision of the daily operations of dental clinic staff, including Front Office Receptionists, Dental Assistants, and Registered Dental Assistants. This position will improve customer service by providing support and coaching for the dental staff and act as a liaison within the center to work collaboratively to provide patient centered care. The Dental Office Supervisor maintains patient flow for quality dental care services and efficient assignment of dental clinic staff; assists with dental clinic scheduling, problem solving, and improving efficiency and quality of services by a team-based approach.
We'll put that in
under
About the role
.
Job Duties And Responsibilities: many bullet-like sentences. We'll convert each sentence or clause into - . Could group under
Responsibilities
with a . We'll need to preserve all substantive info; we can break into list items.
Let's list duties:
- Ensure a safe and secure work environment by ensuring compliance with office and company policy and procedures.
- Maintain appropriate staff levels and participating in recruitment. This includes collaborating with HR for interviewing and checking references.
- Manage and supervise direct-report staff, develops job descriptions and assigns work.
- Formulates performance standards, conducts performance appraisals, and initiates corrective and disciplinary personnel actions as appropriate.
- Onboard, train and support continued development of staff.
- Manage employee performance, effectively communicate expectations and goals and provide performance feedback and evaluation in a thorough and timely manner.
- Attend regular communication and monthly staff meetings.
- Hold meetings with direct-report staff to share information, seek input, problem solve, plan, assign and track duties.
- Assess the training and development needs of direct-report staff and plan and arrange for appropriate training with regular updates.
- Acting as an information source and answering receptionist’s questions, assigning tasks, following up and giving instructions as needed.
- Attending to, following up and resolving patient complaints and questions.
- Ensuring that staff acquire the appropriate support and training to apply the best skills and knowledge on the job.
- Carrying out performance measurement, monitoring, and evaluation of all dental front office receptionists and dental assistants to improve efficiency.
- Work with HR to assess, investigate and resolve employee issues and complaints.
- Review employee time sheets and validate hours worked.
- Maintain an office environment that ensures optimal patient care and customer service.
- Administer the practice schedule, develop policies, and establish standard work for all aspects of patient scheduling to ensure new ways to improve efficiency and effectiveness.
- Administer patient management processes including developing and implementing new patient experience protocols, and reengagement strategies.
- Oversee dental scheduling and resolve scheduling conflicts or issues.
- Develop and implement standard work to manage patient dental plan information. Verify and update benefit details offering education to patients on their dental benefits.
- Develop and implement standard work to conduct financial consultations with patients when new treatment plans are presented.
- Oversee the counter collections, timely pre-authorizations, and enforce payment agreements with patients.
- Obtain and verify client insurance, and co-pay information. Obtain current copies of insurance information/cards. Verify patient eligibility, if applicable, with Medi-Cal and other insurance products. Collect co-pay or patient share of cost. Have knowledge of and be able to explain the Center’s sliding fee scale.
- Accurately register client demographics in electronic medical record.
- Responsible for solving problems and educating callers about health care services and procedures.
- Supports scheduling changes. Demonstrates flexibility for providing coverage (both front and back) and/or availability for unexpected absences events or call volume variances.
- Demonstrate positive customer service relationship skills with patient encounters.
- Use sound judgement in handling calls especially with upset patients. Complete incident or patient complaint reports as required.
- Maintain clinic schedules. Assemble and mail new-client packages and mail to new patients.
- Responsible for the scheduled Infection Control activities for dental operations.
- Create quarterly training agenda and encourage staff to participate with training ideas. And follow up on any ideas that will increase efficiency and protocols.
- Assist in the clinic for additional clinical support including chair-side assisting, sterilization, X-rays, and breakdown/setting up operatories.
- Ensure patient records are accurate and complete, and that patient confidentiality is strictly maintained.
- Administer all duties to open and close the practice properly.
- Manage procurement of general office supplies and equipment.
- Determine and maintain efficient staffing levels and create monthly work schedules.
- Ensure adherence to all laws and regulations regarding dental operations, including but not limited to infection control, waste disposal, and safety.
- Responsible for the scheduled Infection Control activities for dental operations. (duplicate)
- Work with dental director on special projects and provides support as needed.
- Performs other duties as assigned.
We have duplicate infection control line; we can keep one.
Now Community Contribution/Customer Satisfaction:
- Support and contribute to efforts to maintain and improve client satisfaction in all aspects of health care delivery.
- Participate in outreach activities such as agency-sponsored health fairs/events when needed.
- Relate to persons with diverse educational social-economic backgrounds.
Safety:
- Follow all safety procedures and repot unsafe conditions to ensure an injury-free work environment.
Transportation:
- Must possess a current unrestricted California driver’s license, have reliable transportation, a clean driving record and auto policy as required by the state of California.
Now Requirements: Knowledge, Skills and Abilities.
Knowledge Of Dental Office/Clinic policies and procedures
Dental terminology
General information about CPT, ICD-9, ICD-10 coding and insurance billing.
HIPAA regulations and requirements
Skills:
- Strong interpersonal and teamwork skills and ability to understand and follow written/verbal instructions
- Excellent communication skills, both verbal and written, with the ability to adapt style and approach based on audience
- Basic Computer skills: MS Word, Outlook, and EMR systems.
- Multi-phone line calls
- Ability To Share the EDCHC mission and work well in a team environment.
- Apply sound and precise judgement when making decisions and to direct the work of others and work as a team leader in attainment of goals
- Be courteous and utilize professional behavior in all interactions with the public and staff.
- Maintain the highest level of confidentiality of client information; HIPAA Compliance.
- Be flexible in accepting, changing or carrying out assignments.
- Ability to respond to common inquiries or complaints from patients, staff, or members of the business community.
- Independently recognizes and performs duties which need to be done without being directly assigned.
- Establishes priorities; organizes work and time to meet them.
- Participate in quality improvement activities, including OSHA and dental regulations.
Qualifications:
Experience: To qualify for this position, an individual must possess any combination equivalent to sufficient experience and education that would likely produce the required knowledge, skill, and ability requirements listed above. Prior administrative and supervisory experience in a clinic, dental office, or healthcare setting is desired.
Education And Certification:
- High school diploma or Equivalent (GED) required
- Current, valid State of California license as a Registered Dental Assistant (RDA) required
- Minimum of three years of dental clinical experience
- Current Dental X-ray Certification
- Current Certification in coronal polish, fluoride application, and dental sealants
- Ability to obtain BLS certification
Other Physical Requirements:
- Normal health center/interior office and clinic environment.
- Communicate, discern, detect, walk or move about, sit and/or stand for long periods of time, reach, stoop, bend, lift up to 50 lb.
- Requires repetitive hand movement; use and view a computer; use of dental tools and equipment, also operate fax, copier, and telephone.
- Ability to observe and work with patients in the clinic setting.
- Ability to drive and operate a car.
We need to decide sections: Could have Requirements
for Knowledge, Skills and Abilities (maybe combine). Then Qualifications
for Experience, Education And Certification. Then Physical Requirements
for Other Physical Requirements. Also maybe Community Contribution
, Safety
, Transportation
. Ensure we don't create empty sections.
We need to use - for any list of duties/requirements/benefits. For prose we use
. For sections like Knowledge, Skills and Abilities we have lists; we can use
. For Experience/Education we can also use . For Physical Requirements also list.
We need to avoid repeating job title as heading; we are not.
Now produce HTML.
Let's craft:
About the role
Under the direction of the Dental Director, the Dental Office Supervisor is responsible for supervision of the daily operations of dental clinic staff, including Front Office Receptionists, Dental Assistants, and Registered Dental Assistants. This position will improve customer service by providing support and coaching for the dental staff and act as a liaison within the center to work collaboratively to provide patient centered care. The Dental Office Supervisor maintains patient flow for quality dental care services and efficient assignment of dental clinic staff; assists with dental clinic scheduling, problem solving, and improving efficiency and quality of services by a team-based approach.
Responsibilities
- Ensure a safe and secure work environment by ensuring compliance with office and company policy and procedures.
- Maintain appropriate staff levels and participate in recruitment, including collaborating with HR for interviewing and checking references.
- Manage and supervise direct-report staff, develop job descriptions and assign work.
- Formulate performance standards, conduct performance appraisals, and initiate corrective and disciplinary personnel actions as appropriate.
- Onboard, train and support continued development of staff.
- Manage employee performance, effectively communicate expectations and goals and provide performance feedback and evaluation in a thorough and timely manner.
- Attend regular communication and monthly staff meetings.
- Hold meetings with direct-report staff to share information, seek input, problem solve, plan, assign and track duties.
- Assess the training and development needs of direct-report staff and plan and arrange for appropriate training with regular updates.
- Act as an information source answering receptionist’s questions, assigning tasks, following up and giving instructions as needed.
- Attend to, follow up and resolve patient complaints and questions.
- Ensure staff acquire the appropriate support and training to apply the best skills and knowledge on the job
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. We need to preserve all substantive information. We need to format duties as list items. The posting has many duties; we can group them under sections like "Responsibilities" maybe with sub-sections? But we need to follow instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose headings that match content: "About the role" (job summary), "Responsibilities" (job duties), "Requirements" (knowledge, skills and abilities), "Qualifications" (experience, education, certification), maybe "Physical Requirements". Also "Community Contribution/Customer Satisfaction", "Safety", "Transportation". Could be separate sections if they have content. We must not create sections with filler like "Pay" etc if not present. There's no pay or schedule specifics. So omit those. We need to ensure we don't create empty sections. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Job Summary: Under the direction of the Dental Director, the Dental Office Supervisor is responsible for supervision of the daily operations of dental clinic staff, including Front Office Receptionists, Dental Assistants, and Registered Dental Assistants. This position will improve customer service by providing support and coaching for the dental staff and act as a liaison within the center to work collaboratively to provide patient centered care. The Dental Office Supervisor maintains patient flow for quality dental care services and efficient assignment of dental clinic staff; assists with dental clinic scheduling, problem solving, and improving efficiency and quality of services by a team-based approach. We'll put that in
under
About the role
. Job Duties And Responsibilities: many bullet-like sentences. We'll convert each sentence or clause intoResponsibilities
with a- . We'll need to preserve all substantive info; we can break into list items.
Let's list duties:
- Ensure a safe and secure work environment by ensuring compliance with office and company policy and procedures.
- Maintain appropriate staff levels and participating in recruitment. This includes collaborating with HR for interviewing and checking references.
- Manage and supervise direct-report staff, develops job descriptions and assigns work.
- Formulates performance standards, conducts performance appraisals, and initiates corrective and disciplinary personnel actions as appropriate.
- Onboard, train and support continued development of staff.
- Manage employee performance, effectively communicate expectations and goals and provide performance feedback and evaluation in a thorough and timely manner.
- Attend regular communication and monthly staff meetings.
- Hold meetings with direct-report staff to share information, seek input, problem solve, plan, assign and track duties.
- Assess the training and development needs of direct-report staff and plan and arrange for appropriate training with regular updates.
- Acting as an information source and answering receptionist’s questions, assigning tasks, following up and giving instructions as needed.
- Attending to, following up and resolving patient complaints and questions.
- Ensuring that staff acquire the appropriate support and training to apply the best skills and knowledge on the job.
- Carrying out performance measurement, monitoring, and evaluation of all dental front office receptionists and dental assistants to improve efficiency.
- Work with HR to assess, investigate and resolve employee issues and complaints.
- Review employee time sheets and validate hours worked.
- Maintain an office environment that ensures optimal patient care and customer service.
- Administer the practice schedule, develop policies, and establish standard work for all aspects of patient scheduling to ensure new ways to improve efficiency and effectiveness.
- Administer patient management processes including developing and implementing new patient experience protocols, and reengagement strategies.
- Oversee dental scheduling and resolve scheduling conflicts or issues.
- Develop and implement standard work to manage patient dental plan information. Verify and update benefit details offering education to patients on their dental benefits.
- Develop and implement standard work to conduct financial consultations with patients when new treatment plans are presented.
- Oversee the counter collections, timely pre-authorizations, and enforce payment agreements with patients.
- Obtain and verify client insurance, and co-pay information. Obtain current copies of insurance information/cards. Verify patient eligibility, if applicable, with Medi-Cal and other insurance products. Collect co-pay or patient share of cost. Have knowledge of and be able to explain the Center’s sliding fee scale.
- Accurately register client demographics in electronic medical record.
- Responsible for solving problems and educating callers about health care services and procedures.
- Supports scheduling changes. Demonstrates flexibility for providing coverage (both front and back) and/or availability for unexpected absences events or call volume variances.
- Demonstrate positive customer service relationship skills with patient encounters.
- Use sound judgement in handling calls especially with upset patients. Complete incident or patient complaint reports as required.
- Maintain clinic schedules. Assemble and mail new-client packages and mail to new patients.
- Responsible for the scheduled Infection Control activities for dental operations.
- Create quarterly training agenda and encourage staff to participate with training ideas. And follow up on any ideas that will increase efficiency and protocols.
- Assist in the clinic for additional clinical support including chair-side assisting, sterilization, X-rays, and breakdown/setting up operatories.
- Ensure patient records are accurate and complete, and that patient confidentiality is strictly maintained.
- Administer all duties to open and close the practice properly.
- Manage procurement of general office supplies and equipment.
- Determine and maintain efficient staffing levels and create monthly work schedules.
- Ensure adherence to all laws and regulations regarding dental operations, including but not limited to infection control, waste disposal, and safety.
- Responsible for the scheduled Infection Control activities for dental operations. (duplicate)
- Work with dental director on special projects and provides support as needed.
- Performs other duties as assigned.
We have duplicate infection control line; we can keep one.
Now Community Contribution/Customer Satisfaction:
- Support and contribute to efforts to maintain and improve client satisfaction in all aspects of health care delivery.
- Participate in outreach activities such as agency-sponsored health fairs/events when needed.
- Relate to persons with diverse educational social-economic backgrounds.
Safety:
- Follow all safety procedures and repot unsafe conditions to ensure an injury-free work environment.
Transportation:
- Must possess a current unrestricted California driver’s license, have reliable transportation, a clean driving record and auto policy as required by the state of California.
Now Requirements: Knowledge, Skills and Abilities.
Knowledge Of Dental Office/Clinic policies and procedures
Dental terminology
General information about CPT, ICD-9, ICD-10 coding and insurance billing.
HIPAA regulations and requirements
Skills:
- Strong interpersonal and teamwork skills and ability to understand and follow written/verbal instructions
- Excellent communication skills, both verbal and written, with the ability to adapt style and approach based on audience
- Basic Computer skills: MS Word, Outlook, and EMR systems.
- Multi-phone line calls
- Ability To Share the EDCHC mission and work well in a team environment.
- Apply sound and precise judgement when making decisions and to direct the work of others and work as a team leader in attainment of goals
- Be courteous and utilize professional behavior in all interactions with the public and staff.
- Maintain the highest level of confidentiality of client information; HIPAA Compliance.
- Be flexible in accepting, changing or carrying out assignments.
- Ability to respond to common inquiries or complaints from patients, staff, or members of the business community.
- Independently recognizes and performs duties which need to be done without being directly assigned.
- Establishes priorities; organizes work and time to meet them.
- Participate in quality improvement activities, including OSHA and dental regulations.
Qualifications:
Experience: To qualify for this position, an individual must possess any combination equivalent to sufficient experience and education that would likely produce the required knowledge, skill, and ability requirements listed above. Prior administrative and supervisory experience in a clinic, dental office, or healthcare setting is desired.
Education And Certification:
- High school diploma or Equivalent (GED) required
- Current, valid State of California license as a Registered Dental Assistant (RDA) required
- Minimum of three years of dental clinical experience
- Current Dental X-ray Certification
- Current Certification in coronal polish, fluoride application, and dental sealants
- Ability to obtain BLS certification
Other Physical Requirements:
- Normal health center/interior office and clinic environment.
- Communicate, discern, detect, walk or move about, sit and/or stand for long periods of time, reach, stoop, bend, lift up to 50 lb.
- Requires repetitive hand movement; use and view a computer; use of dental tools and equipment, also operate fax, copier, and telephone.
- Ability to observe and work with patients in the clinic setting.
- Ability to drive and operate a car.
We need to decide sections: Could have
- for any list of duties/requirements/benefits. For prose we use
. For sections like Knowledge, Skills and Abilities we have lists; we can use
- . For Experience/Education we can also use
- Ensure a safe and secure work environment by ensuring compliance with office and company policy and procedures.
- Maintain appropriate staff levels and participate in recruitment, including collaborating with HR for interviewing and checking references.
- Manage and supervise direct-report staff, develop job descriptions and assign work.
- Formulate performance standards, conduct performance appraisals, and initiate corrective and disciplinary personnel actions as appropriate.
- Onboard, train and support continued development of staff.
- Manage employee performance, effectively communicate expectations and goals and provide performance feedback and evaluation in a thorough and timely manner.
- Attend regular communication and monthly staff meetings.
- Hold meetings with direct-report staff to share information, seek input, problem solve, plan, assign and track duties.
- Assess the training and development needs of direct-report staff and plan and arrange for appropriate training with regular updates.
- Act as an information source answering receptionist’s questions, assigning tasks, following up and giving instructions as needed.
- Attend to, follow up and resolve patient complaints and questions.
- Ensure staff acquire the appropriate support and training to apply the best skills and knowledge on the job
- . For Physical Requirements also list.
We need to avoid repeating job title as heading; we are not.
Now produce HTML.
Let's craft:
About the role
Under the direction of the Dental Director, the Dental Office Supervisor is responsible for supervision of the daily operations of dental clinic staff, including Front Office Receptionists, Dental Assistants, and Registered Dental Assistants. This position will improve customer service by providing support and coaching for the dental staff and act as a liaison within the center to work collaboratively to provide patient centered care. The Dental Office Supervisor maintains patient flow for quality dental care services and efficient assignment of dental clinic staff; assists with dental clinic scheduling, problem solving, and improving efficiency and quality of services by a team-based approach.
Responsibilities