Dental Office Operations Manager

Responsibilities

• Maintain and optimize office schedules in full compliance with company policies and procedures to maximize productivity.
• Implement and monitor company office policies, holding staff accountable for consistent compliance.
• Manage office operations within budget guidelines, including revenue drivers, cost control for supplies, equipment upgrades, and resource allocation.
• Actively support marketing and promotional programs to increase new patient acquisition and strengthen community presence.
• Directly supervise office staff, providing proactive performance management through feedback, coaching, corrective actions, and formal appraisals.
• Foster communication and alignment by conducting monthly office meetings, bi-weekly provider meetings, maintaining documented minutes, and ensuring follow-ups are made.
• Promote continuous improvement by identifying operational gaps and implementing solutions that enhance efficiency, patient experience, and team engagement.
• Drive cross-functional collaboration with Revenue Cycle, Marketing, HR, and other support functions of Chord to align strategies, resolve challenges, and deliver seamless operational and patient experiences.

Qualifications

• Minimum of three (3) years of experience in a management position, preferably in a dental or healthcare setting.
• Excellent organizational and communication skills with attention to detail.
• Ability to support doctors, employees, and patients as a leader of the operations team.
• Knowledge of dental/medical terminology and PMS software preferred.
• Experience using Denticon and Microsoft Office Suite including Outlook, Teams, Excel and Word.
• Clearance through the State of PA to work on children: determined through Criminal Background Check, Finger Printing, and Child Abuse Clearance.