Dental Office Manager

About the Role

As a Dental Office Manager at Ideal Dental, you will oversee all day-to-day operations of the dental office to ensure smooth and efficient functioning. This includes managing patient service issues, fostering office morale, creating staff schedules, and completing daily and monthly reports. You’ll help create beautiful smiles and contribute to the health and well-being of the community.

Responsibilities

• Oversee daily operations to ensure the dental office runs smoothly, from patient flow to team coordination.
• Deliver exceptional patient service by addressing and resolving patient service issues with professionalism and care.
• Lead, mentor, and support the dental team, providing opportunities for professional development and fostering collaboration.
• Build and maintain a supportive, engaging work environment that aligns with company culture and inspires the team to excel.
• Create and manage efficient staff schedules, balancing office needs with team availability for optimal coverage and productivity.
• Audit patient accounts to review and verify accuracy, ensuring all billing and records are correct.
• Guide patients through treatment plans by presenting options clearly and compassionately, helping them overcome financial barriers.
• Track office performance by completing daily and monthly reports and analyzing key metrics to drive efficiency and growth.
• Support office needs by taking on additional duties as required to contribute to overall success.
• Travel to newly acquired DeNovo offices as needed to support their integration and ensure seamless operations.

Requirements

• A minimum of 2 years of management experience, with dental experience preferred.
• A high school diploma or equivalent.
• A welcoming smile and a positive attitude that creates a friendly atmosphere for patients and staff.
• Strong communication and customer service skills for effective interaction with patients and team members.
• Proven leadership abilities, with a talent for motivating the team to succeed.
• A natural desire and ability to connect with and serve guests, ensuring they feel valued and well cared for.
• Excellent multi-tasking skills, with the ability to stay organized and focused in a fast-paced environment.
• Flexibility to travel to new or acquired DeNovo offices as needed.

Benefits

• Monthly bonus potential.
• Medical insurance.
• Discounted dental benefits for the employee, their spouse, and dependent children.
• Paid holidays.
• Paid Time Off (PTO).
• 401K retirement plan.
• Employee scholarship program.

About Us

At Ideal Dental, we’re on a mission to revolutionize dental care. As one of North America's fastest-growing dental groups, we’re driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work.