Dental Office Front Desk Representative

About the Role

As a Business Assistant at Metro Dentalcare Specialty in Maple Grove, MN, you’ll work in a periodontal office that values teamwork, continuous learning, and patient-first care. This role supports the front office, fostering a collaborative environment where patients come first.

• Greet and welcome patients to create a great first impression
• Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage
• Post insurance and patient payments, and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training to develop your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience and stable career growth
• Access to on-demand Daily Pay

About Metro Dentalcare

Metro Dentalcare Specialty, like each Heartland Dental supported office, is unique to the community and the patients it serves. Join a 9-person team that thrives on collaboration, communication, and community.

Pay

$23-27/hour

Schedule

• Monday: Off
• Tuesday: 8:00 a.m. - 4:30 p.m.
• Wednesday: 8:00 a.m. - 4:30 p.m.
• Thursday: 8:00 a.m. - 4:30 p.m.
• Friday: 7:00 a.m. - 3:30 p.m.

We are located near 94 and Maple Grove Parkway.

Requirements

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for job-related functions; regular HIPAA training required
• High school diploma or equivalent

Preferred Qualifications

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions (not applicable in FL & TN).