Customer Care Representative
DCC Propane, LLC · Delta, CO · 3 wk ago
OTHRFull-time
We need to output HTML fragment with sections only if real content. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to parse the posting.
We have:
- Primary purpose: provide exemplary customer service... This is about the role. Could be "About the role".
- Responsibilities: list of duties: Provide exceptional customer service through phone and personal contact. Resolve or escalate customer inquiries and/or complaints as needed. Process counter transactions. Document and update customer records based upon the interactions. Process payments and maintain customer accounts. Assist with light collections or handle billing inquiries as assigned. Strong data entry skills and attention to detail needed. Must be able to work well in a fast-paced environment. Provide resolution to gas and /or water service needs of customers. Determine that service requests are within the scope of work performed by Company. Maintain and manage parts inventory. Ensure all paperwork is complete and accurately submitted in a timely manner. Take responsibility regarding all aspects of daily tasks and actions. Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position. Attend all safety meetings, training and/or in-services. Regular attendance at the worksite is required.
Also earlier: "Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned."
These are also responsibilities.
Thus we can combine into a list.
- Qualifications: Knowledge, Skills and Abilities list: Ability to provide excellent customer service and build rapport with customers. Exercise solid organizational and communication skills. Good phone skills and computer literacy (MS Office). Ability to work independently and effectively manage time. Must be dependable with a stable work history. Ability to follow verbal and written directions. Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary. Effectively collaborate with leadership and employees to establish goals and standards. Demonstrate a strong commitment to customer service and safety. Ability to be a positive representative of the Company both internally and externally. Ability to work with respect and cooperation at all times with fellow employees and customers.
- Experience/Education: High school diploma / GED is required. Minimum of 3 years of experience in an office environment preferred. Customer service or inside sales experience preferred. Travel Local Travel only.
- Physical Requirements: list of physical demands.
- Working Environment: description.
- Company description: "Meet DCC Propane DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits."
- Why Work for Us? Benefits: "One way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays."
Thus we have Benefits content.
Pay: Not mentioned. Schedule: Not mentioned. So we should not include Pay or Schedule sections.
We need sections: About the role, Responsibilities, Requirements? The spec says we can use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "Requirements" maybe for experience/education? Could combine Experience/Education under Requirements. Also "Skills" maybe separate from Qualifications? But we have Qualifications (knowledge, skills, abilities). Could put that under Qualifications. Skills maybe not needed separately if covered.
We need to avoid empty sections. So we will include:
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to parse the posting.
We have:
- Primary purpose: provide exemplary customer service... This is about the role. Could be "About the role".
- Responsibilities: list of duties: Provide exceptional customer service through phone and personal contact. Resolve or escalate customer inquiries and/or complaints as needed. Process counter transactions. Document and update customer records based upon the interactions. Process payments and maintain customer accounts. Assist with light collections or handle billing inquiries as assigned. Strong data entry skills and attention to detail needed. Must be able to work well in a fast-paced environment. Provide resolution to gas and /or water service needs of customers. Determine that service requests are within the scope of work performed by Company. Maintain and manage parts inventory. Ensure all paperwork is complete and accurately submitted in a timely manner. Take responsibility regarding all aspects of daily tasks and actions. Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position. Attend all safety meetings, training and/or in-services. Regular attendance at the worksite is required.
Also earlier: "Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned."
These are also responsibilities.
Thus we can combine into a list.
- Qualifications: Knowledge, Skills and Abilities list: Ability to provide excellent customer service and build rapport with customers. Exercise solid organizational and communication skills. Good phone skills and computer literacy (MS Office). Ability to work independently and effectively manage time. Must be dependable with a stable work history. Ability to follow verbal and written directions. Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary. Effectively collaborate with leadership and employees to establish goals and standards. Demonstrate a strong commitment to customer service and safety. Ability to be a positive representative of the Company both internally and externally. Ability to work with respect and cooperation at all times with fellow employees and customers.
- Experience/Education: High school diploma / GED is required. Minimum of 3 years of experience in an office environment preferred. Customer service or inside sales experience preferred. Travel Local Travel only.
- Physical Requirements: list of physical demands.
- Working Environment: description.
- Company description: "Meet DCC Propane DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits."
- Why Work for Us? Benefits: "One way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays."
Thus we have Benefits content.
Pay: Not mentioned. Schedule: Not mentioned. So we should not include Pay or Schedule sections.
We need sections: About the role, Responsibilities, Requirements? The spec says we can use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "Requirements" maybe for experience/education? Could combine Experience/Education under Requirements. Also "Skills" maybe separate from Qualifications? But we have Qualifications (knowledge, skills, abilities). Could put that under Qualifications. Skills maybe not needed separately if covered.
We need to avoid empty sections. So we will include:
About the role
with paragraph summarizing primary purpose and liaison etc.
Responsibilities
with - list.
Requirements
with education/experience/travel.
Qualifications
with knowledge, skills, abilities list.
Benefits
with list.
We should not repeat job title. No metadata like Job ID.
We need to preserve all substantive information; do not invent or summarize away detail. Must keep details like "Provide exceptional customer service through phone and personal contact." etc.
We need to ensure we don't omit any bullet.
Let's extract responsibilities list precisely:
From text:
"Provide exceptional customer service through phone and personal contact.
Resolve or escalate customer inquiries and/or complaints as needed.
Process counter transactions
Document and update customer records based upon the interactions.
Process payments and maintain customer accounts.
Assist with light collections or handle billing inquiries as assigned.
Strong data entry skills and attention to detail needed.
Must be able to work well in a fast-paced environment.
Provide resolution to gas and /or water service needs of customers.
Determine that service requests are within the scope of work performed by Company.
Maintain and manage parts inventory.
Ensure all paperwork is complete and accurately submitted in a timely manner.
Take responsibility regarding all aspects of daily tasks and actions.
Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
Attend all safety meetings, training and/or in-services.
Regular attendance at the worksite is required."
Also earlier duties: "Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned."
We should include those as responsibilities too.
Thus responsibilities list includes those sentences.
Now Requirements: Education/Education: "High school diploma / GED is required. Minimum of 3 years of experience in an office environment preferred. Customer service or inside sales experience preferred. Travel Local Travel only."
We could phrase as list.
Qualifications (Knowledge, Skills and Abilities): list each ability.
Let's extract them:
- Ability to provide excellent customer service and build rapport with customers.
- Exercise solid organizational and communication skills.
- Good phone skills and computer literacy (MS Office).
- Ability to work independently and effectively manage time.
- Must be dependable with a stable work history.
- Ability to follow verbal and written directions.
- Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
- Effectively collaborate with leadership and employees to establish goals and standards.
- Demonstrate a strong commitment to customer service and safety.
- Ability to be a positive representative of the Company both internally and externally.
- Ability to work with respect and cooperation at all times with fellow employees and customers.
We could also include "Ability to work with respect and cooperation at all times with fellow employees and customers." Already.
Now Benefits: "This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays."
We could also mention "best-in-class benefit plan". We'll include that as prose then list.
Now About the role: combine primary purpose and liaison etc.
Primary purpose: "The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned."
We can put that as paragraph(s).
Now we need to ensure we don't include boilerplate like EEO, legal, etc. Remove those.
Also remove "Meet DCC Propane DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits." This is company description; could be part of About the role? Might be considered "About the company". Not a specified heading but we could include under About the role or maybe we could add a section "About the Company"? Not in allowed headings. The allowed headings list does not include About the Company. So we should either incorporate that info into About the role or drop it? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep that company description somewhere. Since we don't have a heading for it, we could put it under About the role as additional paragraph. That seems okay.
Similarly "Why Work for Us?" we already used for Benefits.
Now we need to output only HTML fragment, no markdown fences.
Let's craft.
Structure:
About the role
...
Responsibilities
- ...
...
Requirements
- High school diploma / GED is required.
- Minimum of 3 years of experience in an office environment preferred.
- Customer service or inside sales experience preferred.
- Local travel only.
Qualifications
- Ability to provide excellent customer service and build rapport with customers.
- Exercise solid organizational and communication skills.
- Good phone skills and computer literacy (MS Office).
- Ability to work independently and effectively manage time.
- Must be dependable with a stable work history.
- Ability to follow verbal and written directions.
- Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
- Effectively collaborate with leadership and employees to establish goals and standards.
- Demonstrate a strong commitment to customer service and safety.
- Ability to be a positive representative of the Company both internally and externally.
- Ability to work with respect and cooperation at all times with fellow employees and customers.
Benefits
We offer a best‑in‑class benefit plan that includes:
- Medical, Vision, and Dental plans for you and your family
- Supplemental insurance programs
- 401(k) retirement plan with company match
- Paid Time Off plus holidays
Check we didn't miss any details: "Physical Requirements" and "Working Environment" sections are not in allowed headings; we could drop them? But we must preserve ALL substantive information. However the instruction says we can only use those headings; but we could incorporate physical requirements and working environment into other sections like Requirements or About the role? The headings list does not include Physical Requirements or Working Environment. We could add them under Requirements maybe as subpoints? But the instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule).
Requirements
with education/experience/travel.Qualifications
with knowledge, skills, abilities list.Benefits
with list. We should not repeat job title. No metadata like Job ID. We need to preserve all substantive information; do not invent or summarize away detail. Must keep details like "Provide exceptional customer service through phone and personal contact." etc. We need to ensure we don't omit any bullet. Let's extract responsibilities list precisely: From text: "Provide exceptional customer service through phone and personal contact. Resolve or escalate customer inquiries and/or complaints as needed. Process counter transactions Document and update customer records based upon the interactions. Process payments and maintain customer accounts. Assist with light collections or handle billing inquiries as assigned. Strong data entry skills and attention to detail needed. Must be able to work well in a fast-paced environment. Provide resolution to gas and /or water service needs of customers. Determine that service requests are within the scope of work performed by Company. Maintain and manage parts inventory. Ensure all paperwork is complete and accurately submitted in a timely manner. Take responsibility regarding all aspects of daily tasks and actions. Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position. Attend all safety meetings, training and/or in-services. Regular attendance at the worksite is required." Also earlier duties: "Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned." We should include those as responsibilities too. Thus responsibilities list includes those sentences. Now Requirements: Education/Education: "High school diploma / GED is required. Minimum of 3 years of experience in an office environment preferred. Customer service or inside sales experience preferred. Travel Local Travel only." We could phrase as list. Qualifications (Knowledge, Skills and Abilities): list each ability. Let's extract them: - Ability to provide excellent customer service and build rapport with customers. - Exercise solid organizational and communication skills. - Good phone skills and computer literacy (MS Office). - Ability to work independently and effectively manage time. - Must be dependable with a stable work history. - Ability to follow verbal and written directions. - Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary. - Effectively collaborate with leadership and employees to establish goals and standards. - Demonstrate a strong commitment to customer service and safety. - Ability to be a positive representative of the Company both internally and externally. - Ability to work with respect and cooperation at all times with fellow employees and customers. We could also include "Ability to work with respect and cooperation at all times with fellow employees and customers." Already. Now Benefits: "This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays." We could also mention "best-in-class benefit plan". We'll include that as prose then list. Now About the role: combine primary purpose and liaison etc. Primary purpose: "The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned." We can put that as paragraph(s). Now we need to ensure we don't include boilerplate like EEO, legal, etc. Remove those. Also remove "Meet DCC Propane DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits." This is company description; could be part of About the role? Might be considered "About the company". Not a specified heading but we could include under About the role or maybe we could add a section "About the Company"? Not in allowed headings. The allowed headings list does not include About the Company. So we should either incorporate that info into About the role or drop it? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep that company description somewhere. Since we don't have a heading for it, we could put it under About the role as additional paragraph. That seems okay. Similarly "Why Work for Us?" we already used for Benefits. Now we need to output only HTML fragment, no markdown fences. Let's craft. Structure:About the role
...
Responsibilities
- ... ...
Requirements
- High school diploma / GED is required.
- Minimum of 3 years of experience in an office environment preferred.
- Customer service or inside sales experience preferred.
- Local travel only.
Qualifications
- Ability to provide excellent customer service and build rapport with customers.
- Exercise solid organizational and communication skills.
- Good phone skills and computer literacy (MS Office).
- Ability to work independently and effectively manage time.
- Must be dependable with a stable work history.
- Ability to follow verbal and written directions.
- Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
- Effectively collaborate with leadership and employees to establish goals and standards.
- Demonstrate a strong commitment to customer service and safety.
- Ability to be a positive representative of the Company both internally and externally.
- Ability to work with respect and cooperation at all times with fellow employees and customers.
Benefits
We offer a best‑in‑class benefit plan that includes:
- Medical, Vision, and Dental plans for you and your family
- Supplemental insurance programs
- 401(k) retirement plan with company match
- Paid Time Off plus holidays