Customer Care Representative

Pay

Grade: 6 · Nonexempt (FLSA) · Salary Range: $19.00 – $23.91 per hour (depending on experience).

Essential Functions

• Performs customer service functions; provides information and assistance regarding water, sewer, sanitation, or other services, procedures, documentation, fees, or related issues by phone or in person; distributes forms and documentation; responds to routine questions or complaints; researches problems/complaints; and initiates problem resolution.
• Analyzes customer accounts; receives and reviews billing charges, meter readings, and service issues; performs calculations to resolve seasonal billing questions, tiers, and consumption; identifies errors and problems; initiates problem resolution; and maintains and updates all files and accounts.
• Enters new accounts, connections/disconnections, work orders, re‑reads, or other requests in department computer systems; assists customers in identifying needed services; provides information regarding services and fees; inputs data; and creates and updates work orders.
• Provides daily support and training to billing system personnel on technical and customer service issues, ensuring cross‑training and adequate coverage for efficient billing operations.
• Other duties may be required and assigned.

Minimum Qualifications

• High school diploma or GED required.
• One year of experience in customer service or a related field; or an equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities.
• Specific license or certification required: None.

Supplemental Information

• Pre‑hire assessment required; candidates will be evaluated on filing, spelling, math, and data entry. Time limits and passing scores are specified for each assessment module.
• Offer contingent upon successful completion of a background investigation, pre‑employment physical, and drug/alcohol screening.
• Position will remain posted until a viable pool of candidates is established; this posting is to fill current vacancies.