Dental Office Assistant

$1,000 Sign-On Bonus! Must have dental front office experience.

About Dry Creek Dental Care

Dry Creek Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 4-person team that thrives on collaboration, communication, and community. The new office is located at 1488 and Spur 149.

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Front Office Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, achieving a 5-star rating in a nationwide study of 1.5 million companies.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Requirements

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training required
• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• Tuberculosis (TB) test required for all new hires in dental office positions (not applicable in FL & TN)

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Benefits

• Competitive benefits including health insurance and retirement savings plans
• Six paid holidays and PTO (paid time off)
• Front-loaded education and training, providing the opportunity to develop to your full potential
• Stable career with unlimited growth potential at a company with 20+ years of industry-leading experience
• Access to on-demand Daily Pay

Schedule

Monday–Friday, 8:00 AM to 5:00 PM