Dental Office Assistant

Front Office Business Assistant

About the role

Crown Point Dental Care is seeking a Business Assistant to join their team. Heartland Dental, the largest dental support organization, offers exceptional lifetime care through its team members and fosters a strong team-building culture. As a Business Assistant, you'll support the front office, ensuring patients receive excellent care and creating a positive first impression.

Responsibilities

• Greet and welcome patients to create a great first impression
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

Requirements

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required
• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Qualifications

• Minimum qualifications: High school diploma or equivalent
• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

Benefits

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training, providing opportunities for personal and professional development
• Opportunity to be part of a secure, industry-leading company with a stable career and unlimited growth potential

Pay and Schedule

Details about pay and schedule are not specified in this posting.

Benefits

• Access to on-demand Daily Pay

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation

Equal Opportunity Employer

Heartland Dental is committed to maintaining a safe and healthy environment for both team members and patients. A tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided.