Dental Office Assistant

About the role

Select Dental Care is seeking a Bi-lingual English/Spanish Business Assistant to join their team. The position works Monday-Thursday from 7:45 AM - 5:00 PM, As Needed, Friday from 7:45 AM - 12 PM, As Needed, and Saturday from 10 AM - 12 PM.

Why Heartland Dental?

Heartland Dental is dedicated to providing exceptional care for patients and growing its team members. They were recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front-loaded education and training to develop your potential
• Opportunity to be part of a stable, growing company with unlimited career advancement
• Access to on-demand Daily Pay

What You’ll Do

• Greet and welcome patients to create a positive first impression
• Manage front office duties such as answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records management
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions
• Regular HIPAA training aligned with the specific role and responsibilities
• Ability to protect PHI and maintain data safeguards

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Able to lift up to 15 pounds at times
• Able to attend virtual training sessions (or in-person) periodically throughout the year

Additional Information

• TB test required for all new hires in dental office positions
• The test will be arranged during the pre-employment process
• This is a standard requirement for dental office roles
• Not applicable in the states of FL & TN

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each supported doctor retains clinical autonomy and is united by a common goal: delivering the highest quality dental care and experiences to the communities they serve. Heartland Dental is committed to living its core values, promoting diversity, and inclusion.