Dental Office Assistant

Forward Dental in New Berlin is seeking a friendly, organized, and motivated Dental Office Assistant (Business Assistant) to join our growing team. This role is ideal for someone who enjoys patient interaction and working in a fast-paced healthcare environment.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Requirements

• 2–3 years of experience in a dental or medical office preferred
• Previous experience as a receptionist or in customer service
• Strong communication and organizational skills
• Professional, positive, and team-oriented attitude
• Experience working in a fast-paced and customer-centric environment
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training required
• Ability to protect PHI and maintain data safeguards

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

A tuberculosis (TB) test is required for all new hires in dental office positions prior to starting employment. The test will be arranged during the pre-employment process. Not applicable in state of FL & TN.

Schedule

• Monday: 7:30 AM – 4:30 PM
• Tuesday: 8:00 AM – 4:30 PM
• Wednesday: 9:00 AM – 5:00 PM
• Thursday: 9:00 AM – 5:00 PM

Full-Time

Benefits

• Competitive benefits including health insurance and retirement savings plans
• Six paid holidays and PTO (paid time off)
• Front-loaded education and training, providing the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience and stable career growth
• Access to on-demand Daily Pay

About the Company

Forward Dental – New Berlin, WI, like each Heartland Dental supported office, is unique to the community and the patients they serve. Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors retain clinical autonomy and are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, achieving a 5-star rating in a nationwide study of 1.5 million companies.