Dental Office Assistant

About the role

Greet and welcome patients as they enter the office to create a great first impression of our team
Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged!

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Requirements

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills

Qualifications

• Minimum 1 year of experience in a dental or medical setting
• Minimum 1 year of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience preferred

Skills

• Strong communication and organizational skills
• Basic knowledge of insurance billing and accounts receivable
• Familiarity with Dentrix or similar dental software

Benefits

• Paid vacation & holidays
• Access to Daily Pay
• Sponsored Continuing Education Opportunities
• Bonus Program
• Retirement and College Savings Plans
• Referral Bonus
• Health, Vision, Dental, & Life Benefits
• Fitness and Mental Wellness Programs