Dental Office Assistant

Neibauer Dental Care in Manassas is looking for a Front Office Assistant - Business Assistant to join a busy 16-person team that thrives on collaboration, communication, and community. Our practice is located at 10051 Market Circle in Manassas, VA.

About the role

As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. You’ll support our front office, surrounded by camaraderie and partnership, where patients come first and continuous learning is encouraged.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Schedule

• Monday and Friday: 7:30 AM – 5:00 PM
• Tuesday and Thursday: 8:00 AM – 5:00 PM
• Wednesday: 10:00 AM – 7:00 PM

Requirements

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required
• Ability to protect PHI and maintain data safeguards

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions (not applicable in FL & TN).

Benefits

• Competitive benefits including health insurance and retirement savings plans
• Six paid holidays and PTO (paid time off)
• Front-loaded education and training, providing the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience and stable career growth
• Access to on-demand Daily Pay

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, achieving a 5-star rating in both categories.