Dental Office Assistant

About the role

Greet and welcome patients as they enter the office to create a great first impression of our team.
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
Utilize Dentrix for patient scheduling and records.
Schedule and confirm appointments for multiple providers in the office.
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
Post insurance and patient payments and process accounts receivables.
Review treatment plan fees and payment options with patients.

Responsibilities

• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Requirements

Experience working in a fast-paced and customer-centric environment
Excellent communication and organizational skills

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Absolutely available to attend virtual training sessions (or in-person) periodically throughout the year

Benefits

• Paid Vacation & Holidays
• Access to Daily Pay
• Sponsored Continuing Education Opportunities
• Bonus Program
• Retail and College Savings Plans
• Referral Bonus
• Health, Vision, Dental, & Life Benefits
• Fitness and Mental Wellness Programs