Dental Lab Technician Technical Advisor - CDT Required

About the role

Join National Dentex, a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. This full-time opportunity is located at NDX Studio 360 in Las Vegas, NV. ACTIVE CDT IS REQUIRED. THIS IS NOT A REMOTE OPPORTUNITY.

The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and are subject to change from time to time.

Responsibilities

• Provide technical assistance to our customers.
• Counsel and advise Dentists on a variety of products, including treatment plans and designs.
• Provide accurate product, turnaround time, case design recommendations, and case evaluations to Dentists.
• Communicate effectively with internal teams to ensure case resolutions.
• Perform occasional, hands-on details to restorations for corrections and modifications as needed.
• Handle outbound, inbound telephone communications, or email communications related to cases, estimates, pre-op evaluations, or consultations.
• Partner with sales and marketing efforts in the promotion and distribution of company policies, procedures, and products.
• Responsible for continuous education on new dental products and fabrication techniques.
• Document all customer interactions using company-provided software.

Requirements

• Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable, and Implants restorations.
• Knowledge of digital production such as CAD/CAM & IOS is preferred.
• Must possess great customer service skills to interact with Dentists.
• Intermediate computer skills are required; proficiency in MS Office (Outlook, Word, Excel, and PowerPoint).
• Strong verbal and written communication skills, including the ability to relate, persuade, lead, negotiate, and express yourself clearly.
• CDT certification required.
• High School Diploma/GED.
• A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience.

Skills

• Patience
• Attentiveness
• Clear communication skills
• Product knowledge
• Ability to use positive language
• Acting skills
• Time management
• Ability to ‘read’ customers
• A calming presence
• Goal-oriented focus
• Ability to handle surprises
• Persuasion skills
• Tenacity
• Closing ability
• Empathy
• Willingness to learn
• Ability to admit you don’t have the answer
• Thick skin

Benefits

• Health, dental, vision, disability, and life insurance
• Paid holiday, vacation, and sick time
• 401K with company contribution
• Tuition reimbursement
• Possibility for sign-on bonus and relocation assistance

Physical Requirements

• May have long periods of sitting at a desk and intermittently answering the telephone.
• Regular need to write or use a keyboard to communicate through written means.
• Some lifting between 0 to 10 lbs. may be required.
• Travel may be required up to 5% of the time.

Hazardous Materials or Equipment Used

• All office equipment
• Potential exposure to bloodborne pathogens