Dental Lab Diagnostic Technician

About the role

West Coast Dental Lab, a leading healthcare organization specializing in the dental industry, is seeking a full time Dental Lab Diagnostic Technician in Hawthorne, CA. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need.

Responsibilities

• Provide technical assistance to customers
• Counsel and advise Dentists on a variety of products, including treatment plans and designs
• Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist
• Communicate effectively with internal teams to ensure case resolutions
• Occasional, hands-on details to restorations for corrections and modifications as needed
• Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation
• Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products
• Responsible for continuous education on new dental products and fabrication technics
• Responsible for documenting all customer interaction using company provided software

Qualifications

• Minimum of 2 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations
• Knowledge of digital production such as CAD/CAM & IOS is preferred
• Must possess great customer service skills to interact with Dentist
• Intermediate computer skills are required
• Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing
• CDT is a plus but not necessary
• High School Diploma or GED
• A minimum of 2 years of successful customer service work experience within a call center or related heavy customer contact experience
• PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)

Skills

• Must be able to read, write, speak and understand English
• Strong verbal and written communication skills
• Strong computer skills – MS Office Excel, Word, Outlook
• Detail-oriented – ability to manage multiple projects/assignments at one time
• Dependable, Team Player
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks
• Patience
• Attentiveness
• Clear communication skills
• Knowledge of the Product
• Ability to use positive language
• Acting skills
• Time management skills
• Ability to 'read' customers
• A calming presence
• Goal-oriented focus
• Ability to handle surprises
• Persuasion skills
• Tenacity
• Closing ability
• Empathy
• Willingness to learn
• Ability to Admit You Don't Have the Answer
• Thick Skin

Schedule

Regular hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. These hours are subject to change as business needs dictate; weekends may be scheduled occasionally on an as needed basis.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid holiday, vacation, and sick time
• 401K with company contribution
• Tuition reimbursement

Physical requirements & work environment

• May have long periods of sitting at desk and intermittently answer the telephone
• Regular need to write or use a keyboard to communicate through written means
• Some lifting between 0 to 10 lbs. may be required
• Travel may be required up to 5% of the time
• All Office Equipment used
• Potential Exposure to Bloodborne Pathogens