Dental Insurance & Scheduling Coordinator

About the role

The role of Dental Insurance & Scheduling Coordinator at Byron L. Reintjes, DDS involves combining dental insurance management and active hygiene scheduling. You will manage the hygiene recall schedules, perform insurance verification and breakdown, execute patient outreach, and support practice collaboration.

Responsibilities

• Hygiene Schedule Optimization: Strategically schedule, fill, and confirm hygiene appointments to maintain a full, efficient, and productive recall schedule.
• Insurance Verification & Breakdown: Perform thorough pre-appointment dental insurance eligibility checks, verify benefits, and update patient coverage details accurately in the practice management system.
• Patient Outreach & Recall: Execute proactive phone, text, and email outreach to reconnect overdue hygiene patients and convert recall queues into scheduled appointments.
• Warm & Professional Communicator: Enthusiastically greet patients upon arrival, assist with registration updates, collect copays, and facilitate seamless check-outs.
• Claims & Documentation Support: Help maintain clean patient records, manage electronic consent forms, and assist with primary insurance claim follow-ups as needed.
• Practice Collaboration: Work closely with Dr. Reintjes, our dental hygienists, and front office team to ensure smooth patient flow and a seamless office experience.

Requirements

• Dental Insurance Experience (Required): 1+ years of direct experience handling dental insurance verifications, benefit breakdowns, and claims workflows in a dental office setting.
• Scheduling Savvy: Demonstrated ability to manage dental scheduling systems, hygiene recall lists, and patient scheduling optimization.
• Warm & Professional Communicator: Polished phone presence and a friendly, empathetic demeanor that makes patients feel valued and comfortable.
• Detail-Oriented & Organized: Exceptional multitasking skills capable of balancing insurance portals, incoming calls, and patient check-ins with accuracy.
• Team-First Mindset: Dependable, punctual, positive, and always willing to collaborate with colleagues to support a happy office culture.

Qualifications

Not specified.

Skills

• Dental Insurance Management
• Scheduling
• Communication
• Organizational Skills
• Teamwork

Benefits

• Standard Comprehensive Full-Time Benefits Package (Medical, Dental, Vision, PTO, and Retirement Benefits)

Pay

$20.00 – $23.00 / hour (Based on Experience)

Schedule

Monday – Thursday: 7:45 AM – 5:00 PM | Friday: 7:45 AM – 5:00 PM