Dental Front Office Assistant

Position Summary

The Dental Front Office Assistant is a full-time, non-exempt position responsible for providing direct customer service to patients and administrative support.

Qualifications

• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• High school diploma or GED from an accredited institution
• Minimum two (2) years of dental office experience
• Knowledge of dental terminology and procedures
• Knowledge of dental insurance, eligibility and verification
• Exceptional communication skills and professional presence
• Ability to problem solve in situations both independently or with support from team and/or leadership
• Intermediate computer efficiency to include proficiency in Windows, MS Office, and Patient Management System
• Advanced office skills: typing and telephone answering

Responsibilities

• Greet all patients and visitors
• Aid patients and visitors with questions, directing them to the appropriate person as necessary
• Aid patients in resolving minor difficulties, answering their questions and giving directions to patients as authorized by the Dental Providers
• Receive and place phone calls and address patient or caller’s inquiries
• Schedule patient appointments, manage the dental schedule efficiently and confirm upcoming patient appointments
• Collect and update patient information accurately in the electronic health records system
• Scan documents into the electronic health records system
• Verify dental insurance coverage and benefits – Commercial, AHCCCS, Medicare, Sliding Fee Scale
• Process patient payments and review the financial dental treatment plan
• Aid with administrative duties – daily reports, faxing, emailing and reviewing and preparing inbound and outgoing mail
• Collaborate with dental providers and back-office staff to ensure seamless patient care and effective workflow
• Maintain cleanliness and organization of the reception area and patient lobby
• Maintain daily productivity reports and forward information to the finance department
• Maintain an adequate amount of updated patient forms
• Maintain an adequate inventory of office supplies while maintaining a list of supply shortages for inventory control and ordering purposes